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Want to work with a fintech focused on creating a fair finance system? Check out these job openings across the globe.
Risk Operations Manager
Unit
Operations
New York, NY, USA
Posted on Apr 24, 2025
ABOUT UNIT
Unit is a market leader in embedded finance. We offer ready-to-launch financial services - like banking and capital - and serve millions of end-users across ~100 customers, including Wix, Bill.com, Honeybook, Relay, and more.
We’re repeat founders with technical backgrounds, working hard to build a successful company that we’re proud to work at. Our product moves $40b+ annually and processes 12m+ API calls daily. We’ve raised $160m+ from top investors including Insight, Accel, and 60+ angels.
THE ROLE
We are hiring a Risk Operations Manager to join our team. Reporting to the Head of Risk & Fraud, the Risk Operations Manager will play a critical part in scaling the risk team’s operational capabilities. The successful candidate will be in charge of the entire onboarding domain, managing the application review team, process and policy. The position is based in New York.
KEY RESPONSIBILITIES
Manage a team of Risk ops associates and manual reviewers in charge of onboarding application review. This includes executing KYC/KYB policy and fraud prevention.
Define and optimize policy & procedure for the risk ops team.
Measure and report performance - define SLAs, measure operational efficiency metrics and KPIs.
Identify opportunities for automation using software and AI models. Guide the product, fraud, data and engineering teams in defining and building the relevant rules, models and tools to improve efficiency.
Manage partnerships with vendors - providing tooling and personnel.
Meet with clients, walk them through the tools and process, provide guidance and training.
Bank customers communication and relationship - be the main point of contact for Unit’s bank customers around all manual operations.
WHAT WE’RE LOOKING FOR
5+ years experience in managing large operational teams
Experience leading a banking/risk Operations team at a sophisticated and high growth technology company or financial institution.
Deep understanding of the banking industry and Risk and fraud domain (CIP/KYC/OFAC rules and regulations).
Experience working with data and extract meaningful insights out of it - advantage
Team mindset and willingness to lead and manage a program that is closely integrated with other business units (operations, customer success, product, and technology).
LIFE AT UNIT
Working at Unit means joining a global team on a mission to create a more equitable financial ecosystem. We’re a fast-growing team of individuals who are passionate about their work, see the big picture and always seek to empower our clients and their end-customers.