Job Title: Onboarding and Oversights Agent
Working Pattern: Monday to Friday, 36.25 hours per week
Salary: £26,000 - £28,000 and up to 20% bonus,
Location: Cardiff - Hybrid

At Tandem, we're not just a bank; we're a movement for positive change. If you're an ambitious and dedicated Onboarding and Oversights Agent ready to make an impact, we've got a space with your name on it!

The main purpose of the role is to ensure all aspects of onboarding are carried out with care and attention to detail, adhering to the appropriate policies, procedures and government legislation. Supporting the ongoing monitoring and oversight to ensure continued adherence to requirements and outcomes. The job holder will be required to comply with the individual conduct rules and meet the Company’s fit and proper standards, which will be assessed on a regular basis.

We are Tandem - Where impact meets innovation.

Tandem is the UK's greener digital bank on a bold quest to revolutionise the way we save, borrow, spend, and share – all while nurturing our planet, our people and our customers. As one of Europe’s fastest growing digital banks, our values of being Brave, Enterprising, Simple, and Together (BEST) ensure our 500-strong team collaborate to drive a brighter, greener future.

Tandem also leads the way with a secondary app called Loop. Loop gives customers a simpler, hassle free and awkward free way to share money among friends.

Your team: Collaborators in change

Tandem is proud to offer a workplace with diverse experiences, perspectives, and backgrounds which leads to a unique company culture for our people and a better experience for our customers.

The Onboarding and Oversight team are responsible for onboarding our dealer and broker partners, supporting our account managers and other operational teams whilst also effectively managing oversight and reporting required within day-to-day operations. Working with our Introducer Partners and other areas of the business to ensure we are delivering the best possible customer outcomes when working to resolve reconciliation of funds.

Your Impact: Building a greener tomorrow

As an Onboarding and Oversight Agent at Tandem your focus will be on:

Completion of Due Diligence checks when onboarding intermediaries, including checking that the intermediary is authorised by the FCA, has all relevant permissions and no adverse feedback.
Ensure all intermediaries are financially stable by carrying out Credit checks and where appropriate reviewing company financial information such as annual accounts.
On approval of the intermediary, ensure that an Introducer Agreement is signed, and set the Introducer up on the company systems.
Provide prompt and regular communication and updates with all internal and external parties.
Conducting regular reviews on Dealer and Broker portfolios ensuring they remain compliant with legal and regulatory requirements.
Manage reconciliation of monthly commission, statements, and instructions to release funds.
Management of relationships with internal and external stakeholders to ensure activity relating to complaints and recovery of funds is managed effectively.
Ensuring SLA’s are met and when possible exceeded for our intermediaries and customers.
Undertake periodic reviews to ensure ongoing oversight of approved intermediaries.
Good Commercial understanding.
Ensuring our Fair and Green outcomes are upheld and championed.
Ownership of individual performance and personal development.
Represent the department and positively contribute to relevant committee meetings/projects groups as directed by leadership team.
Maintain good level of knowledge of the relevant industry sector.
Accountability for individual performance and contribution to achieve KPI’s set by the business.

We’d love to hear from you if you have:

Good organisational and time management skills resulting in the ability to prioritise tasks to meet tight deadlines.
Strong computer literacy including working experience in Microsoft Office.
Excellent attention to detail and a desire to provide excellent customer service.
Providing a positive outlook to daily activities and tasks.
Ability to self-motivate and use own initiative to achieve individual targets.
Excellent written and oral communication skills.
Good questioning techniques.
Good investigative skills

It would be great, but not essential if you have:

Previous Financial Services Experience
Customer Services Experience

Rewards that reflect your value, what’s in it for you?

At Tandem, your hard work is rewarded in many ways, and we have an enhanced employee benefits package on offer from your very first day with us:

25 days annual leave plus 8 days Bank Holiday
An additional day off for a ‘celebration day’ including, but not limited to, birthdays, weddings, religious holidays, graduations etc.
Buy or sell up to 5 days holiday a year.
Healthcare cash plan through Westfield Health worth a minimum of £750 per year
Electric Vehicle salary sacrifice scheme.
Cycle to Work salary sacrifice scheme and a free helmet.
Salary sacrifice Pension contribution*, 4% employee contributions matched with 4% Tandem contribution (*Subject to salary eligibility)
Smart Tech scheme (buy goods with 0% interest)
10% discount on solar panels
Tandem Hub for treats, cash back and discounts on UK retailers
2 days per year paid volunteering
Free cereal, snacks and drinks in all offices
Quarterly team social budgets

Our Green Deal: Your Impact Amplified

A little welcome gift from us to you, we’ll plant a tree in the Tandem Grove, and you can enter into our “Green Deal” below:

Volunteer 2 days a year for charity > receive an early Friday finish.
Raise £200 per annum for charity > Tandem provide PR and marketing support.
Have renewable energy at home > receive an additional 1-day annual leave.
Drive an electric car > receive £500 towards a home charger.

Ready to make your mark?

Apply now and let's pave the way to a greener world, together. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments.

Sourcing Model

Recruitment at Tandem works primarily on a direct sourcing model and does not accept resumes from recruitment agencies which are not on the preferred supplier list. We are not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. You can find our Applicant Privacy Policy on our Careers page.

Tandem is an equal opportunity employer and are committed to meeting our responsibilities under the Equality Act (2010). We respect the diverse experience and talents that every individual brings to our Company, and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

Please be aware that background checking (including credit and criminal records checks) form part of our recruitment process. We will adhere to our duties under the Rehabilitation of Offenders Act 1974.

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