ShopUp works with a mission of enabling SMEs in Bangladesh with technology. We help online sellers & neighborhood retailers to build, manage and grow their businesses by providing easy access to B2B sourcing, last-mile logistics, digital credit, and business management solutions.

We are looking for a L1 Support Engineer to support our business operations by monitoring systems, identifying issues and performing first-level troubleshooting. The ideal candidate will have strong debugging skills, a proactive approach and the ability to communicate technical issues clearly to internal stakeholders. An out of the world experience is at the core of what we aim to do every day! You'll be creating impact alongside a talented team of developers, using a continually evolving set of modern tools.

Job description

Support all aspects of Cloud operations on a day-to-day basis and monitoring continuous availability, durability, scale and up-time of multi-cloud SAAS
Analyze events, perform troubleshooting and incident response, communicate
with internal stakeholders and track events & problems through to resolution
Build & maintain SOP, tribe knowledge for necessary monitoring, automation activities
Closely collaborating with Production engineering & DevOps on SAAS improvements
Participate in post-incident reviews and escalate complex issues to L2/L3 teams.
Assist with monitoring applications, servers, and software services to identify and resolve errors or performance issues, supporting on-call rotations as needed
Document recurring issues, workarounds, and solutions for knowledge sharing and process improvement

Qualification and experience

Professional Experience:

Minimum 1 year of experience as a NOC engineer, Support engineer, Dev Ops Engineer or QA Engineer
Hands-on experience with SQL, GIT and Jira.
Working knowledge of public cloud environments (AWS/Azure/GCP) & Kubernetes orchestrated containerized workload is a plus
Experience on any monitoring & instrumentation tools (Prometheus/Grafana, Sentry, new relic, elastic or equivalent)
Comfortable on automations (Jenkins, Python, Shell scripting)
Strong written and verbal communication skills.
Highly team oriented & practices collaboration as a key to success
Strong attention to details and able to handle concurrently multiple tasks.
Ability to work independently under minimal supervision
Willing to work on shift basis, Day (Work from Office) & Night (WFH).

Educational Qualification: