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JOB DESCRIPTION: SENIOR PEOPLE OPS BUSINESS PARTNER

Sector: Financial Services

Location: Lagos, Nigeria

Reports to: General Manager, People Ops

Experience: Minimum of 6 years of HR generalist experience

ABOUT PAGA

Paga is a licensed financial services company and a leading payments company in Nigeria with a massive transformative purpose - to make it simple for one billion people to access and use money. It was founded on the simple belief that the ubiquity of mobile phones can be leveraged in building an ecosystem that enables people to digitally send and receive money and creating simple financial access for everyone.

ABOUT THE ROLE

Paga is looking for a Senior People Operations Business Partner to support our organization in solving organizational challenges through people-based solutions and in identifying ways to scale our unique culture as we grow.

The successful candidate for this position will manage People Operations programs that support business objectives and will provide valuable input to the strategic direction of the People Operations team & departmental functions. The Senior People Operations Business Partner will work collaboratively towards developing a best-in-class People Operations function and develop initiatives that will ensure Paga becomes an employer of choice.

PRIMARY RESPONSIBILITIES

• Providing strategy, direction and leadership to ensure successful implementation of people operations initiatives across operations.
• Take a broad / long term perspective and proactively identify complex organizational challenges and think systemically. Identify and offer multiple creative solutions and drive implementation.
• Leading an integration strategy to support the organizational change efforts that are focused on building and fostering an inclusive culture and strong team member experience.
• Partnering with your function to offer solutions and ensure people operations policies are in line with business goals.

• Prepare presentations and data/insights analysis working with other HRBPs and subject matter experts as required.

• Providing performance management guidance to line management (e.g., coaching, counselling, career development, disciplinary actions).
• Managing and resolving complex employee relations issues. Conducts effective, thorough and objective investigations.
• Consult and offer advice and drive improvements within your partnered teams.
• Provides guidance and input on department structure, workforce planning and succession planning for a rapidly growing team.
• Maintain awareness of the culture, plans, financial position, and competition of the business units under the HR purview.
• Maintain in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance, consulting with Legal where necessary.
• Collaborate with colleagues in the human resources department to develop policies, programs, and solutions
• Analyze data trends and metrics to inform business decisions
• Mediate and resolve employee relations issues; conduct thorough and objective investigations when necessary
• Find ways to build morale, improve workplace relationships, and boost productivity and retention.

KEY COMPETENCIES

• Experience working in a global or multi-region capacity, with strong cross-cultural sensitivities.
• Strong professionalism and exceptional stakeholder management skills to partner with senior team members.
• Demonstrated capability to build the reputation of a trusted advisor to leadership and employees.
• Excellent communication and negotiation skills; sharp business acumen.
• Keen to continue learning and developing their skillset, having a growth mindset.
• Experience with HRIS tools, BambooHR specifically, is a plus.

KNOWLEDGE AND SKILL REQUIREMENTS

• Bachelor’s degree with a minimum of a 2:1 in human resources, social sciences or in a discipline
• Minimum of 6 years of relevant work experience
• Must be a team player and able to work collaboratively with and through others
• At least 7 years of relevant experience in multiple HR disciplines, including performance management, building a high performance culture, employee relations, employee engagement, diversity.
• Must have completed the mandatory NYSC

We are an equal opportunity employer and value diversity and inclusion. We do not discriminate on grounds of colour, race, nationality, religion, age, ethnic origin, disability, gender, marital status, or sexual orientation in our employment practices.