Sector: Financial Institution

Location: Lagos

Reports To: Regional Manager

Experience: Minimum of 2 - 3 years’ experience in FMCG sales

ABOUT PAGA
Paga is on a mission to enable one billion Africans and millions of SMEs to pay, preserve hard-earned income, participate in global trade, and purchase goods and services at home and abroad. We have built a multicurrency, cloud-based payments and financial services engine that leverages multiple business services built on the same best-in-class infrastructure to serve the ecosystem through three businesses - Paga Engine (Enterprise B2B - www.pagaengine.com); Paga (Consumer - www.Paga.com); and Doroki (SME Retail - www.doroki.com). Paga has three licenses with the Central Bank of Nigeria – mobile money, international remittance, and a microfinance bank. Paga is headquartered out of the United Kingdom and has operating entities in Nigeria, United States, and Ethiopia. Founded in 2009, Paga now serves millions of users and businesses across Africa and beyond.

ABOUT DOROKI
Doroki is a collaborative commerce product developed to digitize Small and Medium Enterprises (SMEs) business operations. SMEs’ business needs are growing quickly, and Doroki is well-positioned to meet these needs. The product is focused on increasing affordability and inclusivity for SMEs to digitize their business operations and make and accept digital payments through a mobile device in emerging markets like Nigeria.

ABOUT THE ROLE

The Territory Sales Executive is responsible for managing and growing relationships with Classic Merchants in an assigned territory. The role focuses on merchant acquisition, retention, satisfaction, transaction growth, and ensuring that Doroki’s value proposition is well delivered. The TSE supports senior managers in executing account strategies while maintaining strong engagement with merchants, aggregators, and other partners in the ecosystem.

PRIMARY RESPONSIBILITIES

1. Achievement of commercial targets set for the territory

A Territory Sales Executive has ownership for achieving the overall commercial targets set for all areas within their territory. These targets include targets for active agent count, transaction mix, transaction value, transaction volume, among others.

2. Coaching/Mentoring Agents, PSPs & Aggregators in the assigned territory

• Train and retrain PSPs & Aggregators under their supervision to ensure that they train agents to expected standard.
• Mentor, coach and provide immediate correction to agents, PSPs, aggregators, and escalate issues to State Managers where applicable.
• Communicate important company updates to the PSPs & Aggregators in their zone and ensuring that the information is understood.
• Assess the activities and performance of PSPs & Aggregators under their supervision and report to the State Managers where applicable.

3. Representing Paga in the assigned territory

• Verify agent outlet before account is created.
• Conduct agent knowledge assessment within 4 weeks, after the agent is trained.
• Develop and maintain a positive and professional relationship with all agency principals and outlet assistants across their territory.
• Report issues and communicate insights internally to ensure that relevant resources are deployed to strengthen the Paga business in their territory.
  
  

KEY COMPETENCIES

• Strong leadership skills
• Strong interpersonal/communication skills
• Takes initiative and ownership
• Must be self-driven and excited about winning
• Detail oriented
• Flexible: willingness to test ideas quickly and take learnings
• Good interpersonal skills

KNOWLEDGE AND SKILL REQUIREMENTS

• Bachelor’s degree from an accredited university or college
• Must be proficient with Microsoft Excel and other Microsoft Office applications
• Must be able to understand and report issues appropriately

• Strong analytical and problem-solving skills
• Provide outstanding customer service

Click on this link
https://paga.bamboohr.com/jobs/
to apply for this job.

We are an equal opportunity employer and value diversity and inclusion. We do not discriminate on grounds of colour, race, nationality, religion, age, ethnic origin, disability, gender, marital status, or sexual orientation in our employment practices.