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State Manager (S&D)- Doroki_Enhanced
Paga Group
Lagos, Nigeria · Yaba, Nigeria
Posted on Sep 5, 2025
Role: STATE MANAGER (SALES & DISTRIBUTION)- DOROKI-ENHANCED
Sector: Financial Services
Location: Lagos, Nigeria
Reports to: National Manager (Doroki Classic Merchant)
Experience: Minimum 6 years in sales/distribution with at least 2 years supervising multi-person field teams.
ABOUT PAGA
Paga is on a mission to enable one billion Africans and millions of SMEs to pay, preserve hard-earned income, participate in global trade, and purchase goods and services at home and abroad. We have built a multicurrency, cloud-based payments and financial services engine that leverages multiple business services built on the same best-in-class infrastructure to serve the ecosystem through three businesses - Paga Engine (Enterprise B2B - www.pagaengine.com); Paga (Consumer - www.Paga.com); and Doroki (SME Retail - www.doroki.com). Paga has three licenses with the Central Bank of Nigeria – mobile money, international remittance, and a microfinance bank. Paga is headquartered out of the United Kingdom and has operating entities in Nigeria, United States, and Ethiopia. Founded in 2009, Paga now serves millions of users and businesses across Africa and beyond
ABOUT DOROKI
Doroki is a collaborative commerce product developed to digitize Small and Medium Enterprises (SMEs) business operations. SMEs’ business needs are growing quickly, and Doroki is well-positioned to meet these needs. The product is focused on increasing affordability and inclusivity for SMEs to digitize their business operations and make and accept digital payments through a mobile device in emerging markets like Nigeria.
ABOUT THE ROLE
The State Manager (Doroki-enhanced) is accountable for delivering state-level commercial targets by building, coaching and managing a high-performing field sales & operations team. The role is field-facing, commercially driven and requires cross-functional collaboration to remove technical and commercial blockers that limit merchant growth.
PRIMARY RESPONSIBILITIES
- Deliver state commercial targets (Gross Profit Less Rebate (GPLR), active merchants, transaction count, value, product mix) and translate regional targets into TSE/territory plans.
- Drive recruitment, onboarding and activation of Doroki classic merchants; ensure KYC and onboarding quality.
- Lead, mentor and manage the performance of the field team (typically 5–7 TSEs /operational staff): coaching, beatroute compliance, spot checks, QA, immediate correction and escalation.
- Own relationships with Mega-Star, Super-Star, Star and Retailer merchants; resolve escalations and ensure continuity of service.
- Identify and pursue strategic local partnerships (DISCOs, PayTVs, Solar suppliers, ISPs, Betting platforms) to expand payment lanes and merchant opportunities.
- Collaborate with Product, Engineering, Support, Finance, Risk & Compliance to resolve platform issues (e.g., failed meter numbers), pricing edits, and reporting gaps — drive support cases to resolution.
- Manage local distribution of POS/devices and agent enablement (merchandising, incentive mechanics) to boost productivity.
- Use data (segmentation, heatmaps, channel analytics) to prioritise territories and to design targeted merchant interventions.
- Prepare and present timely state performance reports and insights to the national Doroki leadership.
- Ensure state-level compliance with company policies and regulatory requirements; own quarterly EPA for the field team.
KEY COMPETENCIES
- Strong leadership, coaching & people-management skills.
- Commercial mindset with a track record of meeting/exceeding targets.
- Analytical & data-driven decision-making (territory segmentation, forecasting).
- Cross-functional influence and partnership-building.
- Excellent communication (verbal, written, presentation).
- Problem-solving & conflict resolution in field settings.
- Familiarity with CRM/sales-tracking tools and advanced Excel.
KNOWLEDGE AND SKILL REQUIREMENTS
- Bachelor’s degree required; a postgraduate degree or MBA is considered an advantage.
- Minimum 6 years’ experience in sales & distribution (FMCG/Telecoms/Financial Services preferred) with ≥2 years in a supervisory role.
- Proven experience in acquiring, onboarding, and activating merchants. (Doroki or similar merchant-led models are desirable).
- Good understanding of local merchant economics, commission structures and competitive landscape (DISCOs, PayTV, Solar, Betting, ISPs).
We are an equal opportunity employer and value diversity and inclusion. We do not discriminate on grounds of colour, race, nationality, religion, age, ethnic origin, disability, gender, marital status, or sexual orientation in our employment practices.