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Regional Collection Manager
Neogrowth
Bengaluru, Karnataka, India · Delhi, India
Posted on Oct 8, 2025
Regional Collection Manager
Department: Collections - Flows
Location: Delhi, Bangalore, Mumbai, Hyderabad, Pune, Ahmedabad
Role
The Regional Collection Manager is responsible for overseeing field collections for business loan portfolios across multiple locations. The role involves managing teams, ensuring timely recoveries, reducing delinquencies, and conducting regular performance reviews. It also includes risk monitoring, mystery shopping, and resolving service issues. Strong leadership, field management, and coordination with internal and external stakeholders are essential.
Key Responsibilities
Location-Level Portfolio Monitoring
Monitor daily collections and overall performance of all groups in assigned locations to ensure alignment with national targets.
Conduct travel to field locations as needed for performance reviews, on-ground audits, and team engagement.
Target Achievement & Performance Tracking
Track performance metrics against monthly business loan recovery targets and take corrective action to close gaps.
Monitor collection flows closely to reduce forward bucket movements and avoid delinquency escalations.
Team & Stakeholder Management
Manage and guide the performance of telecallers, field executives, collection agencies, and portfolio managers.
Collaborate with cross-functional stakeholders to address process inefficiencies impacting portfolio health.
Risk Identification & Account Tracking
Track collections for each merchant at a micro level to highlight early warning signals and take preemptive action.
Identify and report account-level risks promptly and implement mitigation plans to maintain collection flow.
Mystery Shopping & Audit Measures
Conduct mystery shopping visits to merchant premises to evaluate ground-level collection behavior and spot irregularities.
Use findings from field audits to refine internal controls and reduce the number of non-performing accounts.
Reporting & Performance Insights
Share location-level and pan-India collection performance dashboards regularly to senior leadership for insights.
Prepare and circulate detailed collection reports, including daily follow-ups on non-payment (DNP) cases.
Delinquency & Complaint Management
Visit delinquent customers or merchants regularly to collect overdue amounts and negotiate payment arrangements.
Effectively resolve customer and merchant complaints that impact loan repayment or service satisfaction.
Qualification & Experience
Educational Background
Minimum a graduate degree (in any field).
Preferably, a Debt Recovery Agent (DRA) certified professional.
Additional certifications in finance, debt recovery, or business loans are an added advantage.
Strong working knowledge of computers, including MS Office (Excel, Word, PowerPoint) and email communication.
Experience Requirements
Minimum 10–12 years of relevant experience in loan collections, with a focus on consumer loans and business loans.
Proven track record of managing multiple locations and collection teams across all portfolio groups.
Key Skills & Competencies
Handled call centre and Inhouse Telecalling
Dialler call handling would be added advantage
Team Management – Telecallers and Field Executives
Experience in handling mass data volumes
Agency Management
Should be presentable with good communication skills.
Should have knowledge of the Collection Process.
Professional approach towards the Customer.
Ability to command authority but humble and sincere in behaviour
Good convincing skills
Aware of Collection Code of Conduct.