CAM/Sr.CAM - Emerging Markets

Neogrowth

Neogrowth

Jodhpur, Rajasthan, India
Posted on Oct 8, 2025

CAM/Sr.CAM - Emerging Markets

Department: Emerging Markets
Location: Jaipur, Jodhpur, Udaipur, Sikar, Nashik, Nagpur, Aurangabad, Kolhapur, Mysore, Hubli, Gulbarga, Mangalore, Ludhiana, Chandigarh, Panipat, Tiruvallur, Salem, Tiruppur, Madurai, Tiruchirappalli, Puducherry, Indore, Bhopal, Gwalior, Jabalpur

Role

  • As a Customer Acquisition Manager (CAM/Senior CAM), you will be responsible for acquiring new clients for Loan Against Property (LAP), driving sales and generating business for the organization. This is a field-based, target-driven sales role requiring strong market networking and product knowledge. The acquisition would be through Direct Channels like Events, Exhibitions, Road Shows, Database & Micro marketing Activities.

Key Responsibilities

Sourcing & Lead Generation

  • Identify and acquire new MSME customers through Direct Acquisition using field visits, telecalling references, micro-marketing activity and market research. Build a strong local market presence to generate a steady pipeline of secured LAP business leads and disbursement.

  • Build a profitable customer pool of 25 MSME customers as a Key Account Manager (KAM) and manage the entire customer life cycle for any service queries, renewals, top ups, SOA etc.

File Login & Application Processing

  • Collect accurate customer documentation and ensure timely login of loan applications. Guide customers through eligibility and documentation, ensuring compliance with internal policies.

Cross-functional Collaboration

  • Coordinate with Credit, Risk, Operations, and Legal, Technical teams for smooth file processing and issue resolution.

  • Act as the single point of contact for internal follow-ups and ensure end-to-end loan application execution.

Disbursement & post-sales follow-Up

  • Track loan application status and facilitate timely disbursement by resolving process delays.

  • Explain disbursement terms and support clients with post-loan queries and servicing needs.

Relationship Building & Client Retention

  • Build strong client relationships to drive repeat business, referrals, and long-term loyalty.

  • Maintain regular client engagement to understand evolving needs and offer tailored financial solutions

Proactive On-Ground Outreach

  • Conduct regular face-to-face visits to rural & semi-urban markets—identify new loan leads (home/SME/microfinance), explain our products clearly, and assist customers through application and documentation processes, ensuring compliance with RBI & internal KYC standards Lead in-person recovery efforts by visiting delinquent borrowers’ residences or businesses to collect overdue payments, assess individual financial situations, and develop tailored repayment arrangements compliant with RBI guidelines.

Early bucket- PDM and collection management

  • Drive portfolio quality through Pre Delinquency and Collection Management drivers like presentation date, EMI amount, SMS/ telecalling/ Notification and help to collect overdue amount along with penal charges/ late payment interest through direct customer engagement, regular field collection efforts and visits.

Qualification & Experience

Educational Background

  • Graduate/ Postgraduate in Commerce, Science, or any related field (mandatory).

Experience Requirements

  • 1 to 5 years of experience in a Bank, NBFC, or Insurance company, preferably in a direct acquisition model

  • Prior experience in selling HL, LAP is Preferable.

Key Skills & Competencies

  • Strong local market knowledge and merchant network.

  • Good understanding of loan products, customer needs, and financial documentation.

  • Target-oriented, self-motivated, and team player with strong execution ability.

  • Excellent communication and interpersonal skills.

  • Demonstrated ability to perform effectively under pressure while consistently achieving monthly targets.

  • Ability and competency to work in the field/marketplace in the neighborhood lending model.