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Area Collection Manager
Neogrowth
Bengaluru, Karnataka, India · Delhi, India
Posted on Oct 8, 2025
Key Responsibilities
Track daily micro level collections of each merchant and identify risks.
Identify Merchant’s daily collection process at his shop through Mystery/Secret Shopping.
Prepare account reconciliation statement on regular basis.
Send daily collection reports to the concerned reporting head.
Resolve service issues of clients by coordinating with relevant departments.
To regularly visit delinquent customer / merchant for the updation of overdue amounts.
To effectively manage all customer/ merchant related complaints and issues.
Managing a group of 4-5 team members
Qualification
Minimum 6-10 years relevant experience needed. Collection of consumer loans/ small business loans.
Minimum a graduate (in any field).
Preferably a DRA (Debt Recovery Agent) certified professional.
Good knowledge of Computers (MS Office, email communication)
Skills Set & Experience
Should be presentable with good communication skills.
Good hold over language -English and local language.
Should have knowledge of the Collection Process.
Should have Experience in Field/Corporate Collections.
Professional approach towards the Customer.
Ability to command authority but humble and sincere in behaviour.
Good convincing skills.
Aware of Collection Code of Conducts.
Acquainted with the geographical spread of the local area.