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Want to work with a fintech focused on creating a fair finance system? Check out these job openings across the globe.
Client Services Operations Analyst
IT, Operations, Customer Service
United States · Singapore · Burnaby, BC, Canada
Posted on Jun 19, 2026
Client Services Operations Analyst — Singapore
Location: Singapore
Working model: 4 days per week in our Singapore office
Type: Full-time
About Lorum
Global payments are not broken. Incentives are.
Clearing has been deprioritised inside balance sheet driven institutions whose models rely on lending and interest. When liquidity takes priority over settlement, payments slow and certainty drops. The same financial institutions that distort clearing as providers are disadvantaged as users. They are forced into fragmented setups, inconsistent rails, duplicated compliance, and unpredictable timelines.
Stablecoin shortcuts and treasury pooling treat symptoms at the surface, but almost no one is rebuilding the underlying infrastructure in each market.
Rebuilding clearing from the ground up
We are rebuilding clearing as its own specialist function.
We act as a clearing and transaction banking partner for regulated institutions, with treasury built into the core so liquidity, settlement, and reconciliation sit in one controlled system.
Our platform unifies global and local licenses, direct central bank clearing, and domestic rails.
We allow clients to open named customer accounts in every market we operate, collecting funds and paying out through a single network while retaining full ownership of their customer relationships.
Market expansion becomes as simple as one correspondent relationship, not hundreds.
Why Lorum
Joining Lorum means contributing to one of the most ambitious clearing infrastructure projects in global finance.
This is not a traditional client support role. You will help build the operational foundations of a global financial infrastructure business from the ground up.
We are looking for people who want ownership, ambiguity, responsibility, and impact. People who are excited by solving operational problems, improving systems, building processes, and helping shape how the business scales.
The environment is fast-moving, highly collaborative, and demanding. No two days are the same.
About the role
The Client Services Operations team sits at the centre of Lorum’s operational engine.
This role is responsible for owning operational client workflows end-to-end, including payment investigations, RFIs, operational escalations, and process improvement initiatives.
You will work closely across Operations, Compliance, Commercial, Finance, Engineering, and Applied AI teams to ensure clients receive an exceptional operational experience while helping scale and improve the systems behind it.
This is a builder role, not a ticket-pushing role.
We are looking for people who think critically, challenge inefficient processes, operate calmly under pressure, and take real ownership over outcomes.
What you’ll do
Client Operations & Investigations
Own operational client issues and investigations end-to-end
Manage RFIs, payment investigations, and operational escalations
Investigate delayed, failed, rejected, or missing payments
Coordinate with banking partners, internal operations, and compliance teams to resolve issues quickly
Communicate clearly and confidently with clients during operational incidents
Exercise strong judgment around prioritisation and escalation management
Process Building & Operational Improvement
Build and refine SOPs and operational playbooks from scratch
Identify recurring operational pain points and improvement opportunities
Participate in operational reviews and mini post-mortems
Continuously challenge and improve existing workflows
Partner with Applied AI teams to identify automation opportunities
Cross-Functional Collaboration
Work closely with Operations, Compliance, Product, Engineering, Finance, and Commercial teams
Help improve visibility, accountability, and operational efficiency across the business
Contribute to scaling operational processes as the company grows
What we’re looking for
Must-haves
4–6 years experience in fintech infrastructure, payments, or financial operations environments
Experience working in high-growth fintech or scale-up environments
Experience handling operational workflows, investigations, escalations, or payment operations
Strong written and verbal communication skills
Strong operational judgment and problem-solving ability
Ability to work autonomously in ambiguous environments
High attention to detail and strong ownership mentality
Experience improving or building operational processes/SOPs
Strongly preferred
Payments infrastructure experience
SWIFT / MT103 familiarity
Experience in enablement or infrastructure businesses
Salesforce or operational tooling experience
Experience working closely with technical or product teams
The type of person who thrives here
Builder mentality over operator mentality
Scrappy and adaptable
Comfortable with ambiguity and constant change
Calm under pressure
Curious and proactive
High agency and ownership
Commercially aware
Interested in improving systems, not just following them
What we are not looking for
Traditional consumer support backgrounds
Highly structured enterprise-only operators
People looking for heavily defined frameworks and rigid processes
Candidates who need excessive direction
“That’s not my job” mentality
Benefits
Employee stock ownership (ESOP)
Private healthcare
Flexible vacation policy
Flexible working and autonomy
Wellness days each quarter
Pay it forward volunteer days
Opportunity to help shape a category-defining infrastructure company