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Want to work with a fintech focused on creating a fair finance system? Check out these job openings across the globe.
Customer success Representative
HoneyCoin
Sales & Business Development, Customer Service
Westlands, Kenya
Posted on Mar 7, 2026
About HoneyCoin
HoneyCoin is building the financial infrastructure that powers Africa's next wave of commerce. We make it possible for businesses to collect, convert, and settle money across borders, fast, affordably, and reliably, using a hybrid fiat and stablecoin rails that cut through the cost and friction of legacy banking. Our platform is already live across Africa, Europe, North America, and Asia, processing over $150M transactions and serving 350+ enterprise customers.
We raised a $4.9M seed round backed by Flourish Ventures, Visa Ventures, TLcom Capital, Stellar Development Foundation, 4DX Ventures, and Antler. We've also partnered with Tether to expand stablecoin access across the continent. We're licensed in the US, Canada, the EU, and key African market
Our values: Agency · Work ethic · Sense of urgency · Attention to detail · Curiosity
The Role
We're looking for a sharp, customer-obsessed Customer Success Associate to join our Nairobi team. You'll be the first line of relationship management for our customers, ensuring they get real value from the HoneyCoin platform from day one. This isn't a passive support role. You'll proactively engage customers, resolve issues with urgency, and act as their internal advocate, feeding insights back to product and operations to drive continuous improvement.
If you're someone who genuinely enjoys solving problems, building trust, and owning outcomes, you'll thrive here.
What You'll Do
What We're Looking For
Why HoneyCoin
We're a young, high-energy team building infrastructure that matters. You'll have real ownership, real exposure, and a clear path to grow with the company. We don't believe in bureaucracy. We believe in results, learning fast, and taking care of each other.
We offer:
HoneyCoin is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees.
HoneyCoin is building the financial infrastructure that powers Africa's next wave of commerce. We make it possible for businesses to collect, convert, and settle money across borders, fast, affordably, and reliably, using a hybrid fiat and stablecoin rails that cut through the cost and friction of legacy banking. Our platform is already live across Africa, Europe, North America, and Asia, processing over $150M transactions and serving 350+ enterprise customers.
We raised a $4.9M seed round backed by Flourish Ventures, Visa Ventures, TLcom Capital, Stellar Development Foundation, 4DX Ventures, and Antler. We've also partnered with Tether to expand stablecoin access across the continent. We're licensed in the US, Canada, the EU, and key African market
Our values: Agency · Work ethic · Sense of urgency · Attention to detail · Curiosity
The Role
We're looking for a sharp, customer-obsessed Customer Success Associate to join our Nairobi team. You'll be the first line of relationship management for our customers, ensuring they get real value from the HoneyCoin platform from day one. This isn't a passive support role. You'll proactively engage customers, resolve issues with urgency, and act as their internal advocate, feeding insights back to product and operations to drive continuous improvement.
If you're someone who genuinely enjoys solving problems, building trust, and owning outcomes, you'll thrive here.
What You'll Do
- Own the post-onboarding customer relationship, building deep trust with key accounts and ensuring consistent satisfaction across the customer lifecycle
- Serve as the primary point of contact for customer inquiries via phone, email, and live chat, with a focus on fast, high-quality resolution
- Proactively identify at-risk accounts and work cross-functionally to address gaps before they escalate
- Gather, document, and route customer feedback to internal teams; you'll be the voice of the customer inside HoneyCoin
- Identify and act on upsell and cross-sell opportunities where they genuinely serve the customer's needs
- Monitor customer health metrics and follow up on all interactions to ensure satisfactory outcomes
- Collaborate with Sales, Product, and Operations using ClickUp to manage tasks, track issues, and drive resolution across the customer lifecycle
What We're Looking For
- Bachelor's degree (First Class or Second Class Upper) in Business Administration, Finance, Economics, or a related field
- Minimum 3 years of experience in a customer success, account management, or customer service role; fintech or payments experience is a strong plus
- Based in Nairobi, Kenya, or able to commute without relocation support
- Proficiency with project management and CRM tools; hands-on experience with ClickUp is required, and familiarity with tools like HubSpot, Salesforce, or Zendesk is an advantage
- Exceptional written and verbal communication skills; you write clearly and speak with confidence
- Strong active listening skills and emotional intelligence; you can read a room and adapt your tone accordingly
- Demonstrated problem-solving ability; you don't just escalate, you diagnose and drive resolution
- Ability to manage multiple accounts and priorities without dropping the ball
- A natural relationship builder who follows through consistently
Why HoneyCoin
We're a young, high-energy team building infrastructure that matters. You'll have real ownership, real exposure, and a clear path to grow with the company. We don't believe in bureaucracy. We believe in results, learning fast, and taking care of each other.
We offer:
- Competitive salary
- Health insurance
- Direct exposure to fintech leadership and operations
- HoneyCoin branded merchandise and team perks
HoneyCoin is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees.