We're looking for someone who is passionate about enhancing the workplace experience and has a keen eye for detail. If you're someone who enjoys bringing people together, implementing innovative solutions, and making a real impact on employee engagement and satisfaction, then this might be the perfect role for you.

You'll be at the forefront of ensuring that our workplace is not just a physical space, but a thriving ecosystem where our employees can do their best work. You'll oversee everything from facilities management to colleague well-being and engagement initiatives, all with the goal of creating an environment that promotes productivity and collaboration.

Fiona Happiness, Head of Workplace Services

About the Team

The Workplace Services Team provide a first-class workspace with the tech and tools to ensure a happy and healthy and safe environment for all colleagues to do their best work.

We understand how a positive working space with all the necessary tools promotes wellbeing and motivation. By engaging with teams across the business and external partners, we are a team that meets the functional needs of our colleagues and continuously evolves to meet changing demands.

About the Role

Oversee the workplace environment including H&S/Housekeeping checks, office supplies and delegating daily task lists to the onsite cleaner(s) and wider team
Liaise with the Landlord’s building team to ensure smooth running of our workspaces
Manage Health and safety activities and legislation across global office regions
Ensure H&S risk assessments and on-going H&S training are undertaken, action plans documented and non-compliances resolved
Ensure business and legal compliance with policies and procedures at all times
Lead and manage Workplace Services Managers and coordinators ensuring consistency, compliance, KPI and SLA adherence across global regions
Set clear objectives for direct reports, focusing on developing skills and capabilities to meet business needs
Grow and develop both internal and external business relationships

Workplace Services Operations

Oversee service desk and delegating, escalating and managing tickets where necessary
Ensure FM & Tech requirements are met across global regions
Manage onboarding/offboarding processes incl. kit distribution working alongside the wider team and People department
Work closely with wider team and Finance to manage operational finances including invoice payment, forecast and budget control
Manage contractor and supplier relationships, monitoring performance and ensuring business requirements are met
Implement PPM schedules and create the specification of works for all minor refurbishment works
Manage the processes for organising maintenance and shutdowns, ensuring any impact on GSMA activities is minimised
Research, appoint and manage third-party suppliers of products and services, to deliver the best value and quality for money
Work alongside the Head of Workplace Services on all lease renewals and sub-let management
Produce and analyse FM, waste and energy use data from our suppliers and prepare reports
Prepare, manage and maintain Workplace Services database incl. compliance documentation, policies and access reports ensuring data is fit for audit
Manage offsite storage activities
Prioritise sustainable suppliers and processes for all Workplace activities
Adhoc activities as required by Head of Workplace
Travel to global offices as required

Projects Operations

Build utilisation data to plan for optimum use of space and to boost staff productivity and engagement
Project manage relocations, design and builds and refurbishments; working closely with relevant teams and external contractors
Manage compliance projects and ensure necessary training in conjunction with the L&D team
Define, monitor and maintain all workplace services project documentation

Workplace Experience

Regularly review workspace, working closely with wider team on improvements making suggestions for change to enhance colleagues’ experience
Communicate regularly with colleagues on workplace changes and news, and produce/update relevant workplace signage and posters in co-ordination with D, E & I, Comms and Marketing
Maintain knowledge of workplace trends, insights, and quality standards
Review developments in new technologies and identify how they might be applied to gain commercial advantage
Provide assistance with company-wide events

About You

You will have an IOSH qualification or be working towards a NEBOSH
You will be Health, Safety, Wellbeing and Compliance conscious
You are a creative problem solver with demonstrable experience of working alongside a team to improve workplace processes and experience
You are a great communicator, capable of maintaining and building strong relationships
You show up with curiosity, and have a track record of creative problem solving to get things done at pace
You have awareness and knowledge of H&S legislation and latest workplace trends
You will have knowledge of lease clauses, liabilities and obligations
You are IT confident with a high level of literacy
You are a Sustainability Champion!

Contract type

Regular

Worker type

Employee

What We Offer

Working at the GSMA offers you unparalleled access to the mobile industry. We offer a chance to truly shape the direction of mobile, whatever your role. By joining the GSMA, you will be exposed to a fast-paced rapidly evolving environment, working on global solutions, genuinely fascinating and industry-changing projects and a stimulating and dynamic environment designed to enable you to flourish.

In addition to architect-designed offices and competitive compensation, our benefits include fantastic learning & development opportunities, generous holiday allowances, four additional days off for professional development and many others.

To learn more about the GSMA, visit our career site, our LinkedIn page and our Twitter page.

Being You at the GSMA

We are one of the most diverse companies you will ever come across, we care deeply about equality and inclusivity and aspire to be the best at it. Your well-being and work/life balance is important so if you prefer to work flexi-time or a day from home, just ask. We’re keen to ensure everyone is equal, represented and connected so we particularly encourage applications from all demographics. The success of the GSMA year on year will continue to be contributed by people from all walks of life.

GSMA Values

Our values not only drive our culture – they shape how we work and interact inside and outside our global organisation.

Passionately driven

We approach everything we do with unparalleled capability, tenacity and commitment, knowing that the challenging scale, pace and complexity of our work is what leads to its world-changing impact.

Insightful leaders

We continually develop and engage our expertise, insight and creativity so that we’re always ready to respond to the changing landscape with authority, agility and nuance.

Stronger together

We lean on each other so the industry can lean on us, embracing our diversity by actively seeking out perspectives and skill sets beyond our own, fuelling each other’s successes and constantly asking how we can help.

Underpinning our values is our collective mindset to show up purposefully as good human beings every day, in every situation. When we’re at our best – we are collaborative, considerate and compassionate to others, and we create a safe space for one another to thrive, assuming positive intent in our colleagues. And if we aren’t at our best and the pressure is on – we feel free to be ourselves but still remain curious, lean into the tough stuff and we are always respectful to others and accountable for the part we play.

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