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Conference Content Manager
gsma
Marketing & Communications
London, UK
Posted on Jun 27, 2025
Department: Marketing
Department Detail: Conference Content
Location: London with hybrid working
Position type: Permanent; full-time
About the Team
The Conference Content Team is responsible for researching, creating, and delivering compelling agendas for 8 to 10 industry leading events around the world, annually. Events range from 200 up to over 100,000 attendees. The complexity and expectations of these events vary, but one constant remains, the successful delivery of these events is critical to the experience of attendees, exhibitors, and speakers alike.
As a key player in the GSMA's premium portfolio of global events, the Conference Content Team shapes the narrative and purpose of each event. We are responsible for crafting a clear and engaging storyline that resonates with diverse audiences while curating a lineup of world-class speakers. This ensures that each event not only delivers value but is also positioned as an unmissable opportunity within the industry.
The team dynamic varies depending on the event size, ranging from small, tight-knit groups to large teams of 30 to 40 people for large-scale events. Collaboration, creativity, and attention to detail are at the heart of everything we do.
What the hiring manager says
"This role offers a unique opportunity to join a team that plays a pivotal role in shaping and executing the world’s leading trade shows, among other premium events spread across the globe. Operating in the fast-paced, deadline-driven world of events, you’ll be at the heart of delivering exceptional, industry-leading conferences that set the standard for excellence. Our team is highly collaborative, and working together under pressure, especially onsite at events, is essential to our success. A positive attitude, excellent interpersonal skills, and a cool-headed approach to managing multiple moving parts are key traits we value. Additionally, superior organisational skills and the ability to perform well under pressure are essential to thrive in this role."
Alizeh Abbas (Director, Conference Content)
About the Role
As a Conference Content Manager at GSMA, you will play a crucial role in shaping the future of our events through thorough market research, creative content development, and strategic programme creation. You will be responsible for identifying relevant topics and designing innovative conference formats that engage and inspire audiences.
Leveraging your expertise in the telecoms or technology sectors, you will create commercially viable and compelling programmes that foster valuable networking and knowledge-sharing opportunities for delegates, sponsors, and speakers.
From conceptualisation to execution, you will own your conference's content, working closely with internal teams to ensure its success.
The ideal candidate will be a strategic thinker with a passion for crafting exceptional event experiences and a proven ability to manage complex projects and deliver outstanding results.
Key Responsibilities:
• Market Research: Conduct in-depth desk and phone research to identify emerging market trends, hot topics, and relevant conference opportunities within the telecoms and technology industries.
• Content Development: Develop high-level conference themes and curate compelling agendas based on a thorough and rigorous research process.
• Innovation & Trend Awareness: Stay ahead of industry trends, including event formats, styles, and technologies. Offer recommendations to the team on how to incorporate innovation into event programming.
• Collaboration: Work closely with cross-functional teams (sales, sponsorship, marketing, production, and operations) across regions to deliver events seamlessly and successfully.
• Strategic Alignment: Ensure the content, themes, and positioning of each event align with the broader marketing strategy.
• Team Support: Provide consistent support to the Conference Content Director in executing and delivering all events with a focus on quality and excellence.
• Speaker Management: Manage every aspect of the speaker experience, from the initial invitation, confirmation and preparation stages to managing their on-site experience, ensuring all details are meticulously handled for a smooth and professional execution.
• Onsite Delivery: Ensure the high-quality delivery of the conference onsite, ensuring a seamless experience for all stakeholders involved.
About You
• Proven experience in conference production, with a strong track record of delivering successful events
• Deep understanding of the technology industry, with telecom experience considered a significant advantage
• Exceptional writing, communication, and presentation skills, with the ability to convey complex ideas clearly and persuasively
• Comfortable presenting to senior executives and key stakeholders, with a professional and polished approach
• Advanced proficiency in Microsoft Office Suite, with the ability to quickly adapt to other software tools as needed
• Strong ability to manage multiple events simultaneously while maintaining focus and delivering under tight deadlines
• A collaborative team player who thrives in a fast-paced environment and can build positive relationships across departments
• A proactive and solution-oriented mindset, with a commitment to excellence and attention to detail
• A positive attitude and a great sense of humour!
Contract type
RegularWorker type
EmployeeWhat We Offer
Working at the GSMA offers you unparalleled access to the mobile industry. We offer a chance to truly shape the direction of mobile, whatever your role. By joining the GSMA, you will be exposed to a fast-paced rapidly evolving environment, working on global solutions, genuinely fascinating and industry-changing projects and a stimulating and dynamic environment designed to enable you to flourish.
In addition to architect-designed offices and competitive compensation, our benefits include fantastic learning & development opportunities, generous holiday allowances, four additional days off for professional development and many others.
To learn more about the GSMA, visit our career site, our LinkedIn page and our Twitter page.
Being You at the GSMA
We care deeply about diversity, equity and inclusivity and aspire to be the best at it. Your well-being and work/life balance is important, so flexi-time and remote working is available to all staff. We're keen to ensure everyone is equal, represented and connected so we particularly encourage applications from all demographics. The sucess of the GSMA year on year will continue to be contributed by people from all walks of life.
GSMA Values
Our values not only drive our culture – they shape how we work and interact inside and outside our global organisation.
Passionately driven
We approach everything we do with unparalleled capability, tenacity and commitment, knowing that the challenging scale, pace and complexity of our work is what leads to its world-changing impact.
Insightful leaders
We continually develop and engage our expertise, insight and creativity so that we’re always ready to respond to the changing landscape with authority, agility and nuance.
Stronger together
We lean on each other so the industry can lean on us, embracing our diversity by actively seeking out perspectives and skill sets beyond our own, fuelling each other’s successes and constantly asking how we can help.
Underpinning our values is our collective mindset to show up purposefully as good human beings every day, in every situation. When we’re at our best – we are collaborative, considerate and compassionate to others, and we create a safe space for one another to thrive, assuming positive intent in our colleagues. And if we aren’t at our best and the pressure is on – we feel free to be ourselves but still remain curious, lean into the tough stuff and we are always respectful to others and accountable for the part we play.