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Workday HCM Specialist
gsma
London, UK
Posted on Mar 22, 2025
Department: IT
Team: IT - Applications
Location: London with hybrid working
Position type: Permanent Full-Time
What the hiring manager says
We're looking for an experienced Workday HCM specialist who will be the key support and development person for our Workday HCM application.
Craig Mackay, Workday and Corporate Systems Lead
About the Team
The GSMA Workday team is a dedicated group of specialists responsible for our Workday platform. We manage both the HCM and Financials applications within the platform, with assigned roles for each, ensuring everything runs smoothly for our 700+ colleagues. The Workday team is part of the wider IT Applications team who manage the GSMA’s core platforms; M365, Salesforce and Workday. The team have specialists in each area ensuring system availability and constant development & innovation are maintained for GSMA’s key processes.
About the Role
In this role, you will the key resource for support and implementation of Workday HCM modules, working closely with our People & Culture colleagues to help with their day-to-day requirements, as well as the roadmap for the adoption of HCM modules yet to be implemented.
You will take ownership of the HCM application, supported by your Workday team lead, to ensure impacts across the platform are taken into consideration when configuring HCM and implementing new modules and features.
Your Responsibilities:
Manage support of the Workday HCM application
Support and advise the People & Culture team on HCM queries and ways of working
Support the Workday Team Lead and IT Business Partner in assessing requirements demand from the People & Culture team and wider GSMA business
Proactively identify opportunities to improve the operational aspects and business processes on HCM and across the Workday platform
Provide EIB and data load assistance for bulk upload events (e.g. annual Salary & Bonus updates)
Review and manage the HCM and relevant platform-wide aspects of Workday’s release process, assessing impact of changes and identifying opportunities arising from the releases.
Collaborate with internal IT colleagues on impact of HCM changes on downstream integrations
Stay up-to-date with the latest Workday HCM strategies, modules and releases, to ensure GSMA is adopting best practices and functional utilisation of the platform features.
About You
We are looking for a candidate that has:
Proven and demonstrable experience in following core HCM functionality, especially:
Employee Data
Supervisory Organisations
Compensation
Recruitment
Absence
Performance
Proven and demonstrable experience in following Workday platform areas:
Business Processes – build and maintenance
EIB and bulk data loading
Security
Exposure to the following modules would be advantageous:
Advanced Compensation
Skills & Development
Learning
Composite Report building
The following skills are also essential:
Excellent troubleshooting and problem-solving skills.
Excellent communication and interpersonal skills (written and verbal).
Ability to work independently, but also contribute to team tasks
Contract type
RegularWorker type
EmployeeWhat We Offer
Working at the GSMA offers you unparalleled access to the mobile industry. We offer a chance to truly shape the direction of mobile, whatever your role. By joining the GSMA, you will be exposed to a fast-paced rapidly evolving environment, working on global solutions, genuinely fascinating and industry-changing projects and a stimulating and dynamic environment designed to enable you to flourish.
In addition to architect-designed offices and competitive compensation, our benefits include fantastic learning & development opportunities, generous holiday allowances, four additional days off for professional development and many others.
To learn more about the GSMA, visit our career site, our LinkedIn page and our Twitter page.
Being You at the GSMA
We care deeply about diversity, equity and inclusivity and aspire to be the best at it. Your well-being and work/life balance is important, so flexi-time and remote working is available to all staff. We're keen to ensure everyone is equal, represented and connected so we particularly encourage applications from all demographics. The sucess of the GSMA year on year will continue to be contributed by people from all walks of life.
GSMA Values
Our values not only drive our culture – they shape how we work and interact inside and outside our global organisation.
Passionately driven
We approach everything we do with unparalleled capability, tenacity and commitment, knowing that the challenging scale, pace and complexity of our work is what leads to its world-changing impact.
Insightful leaders
We continually develop and engage our expertise, insight and creativity so that we’re always ready to respond to the changing landscape with authority, agility and nuance.
Stronger together
We lean on each other so the industry can lean on us, embracing our diversity by actively seeking out perspectives and skill sets beyond our own, fuelling each other’s successes and constantly asking how we can help.
Underpinning our values is our collective mindset to show up purposefully as good human beings every day, in every situation. When we’re at our best – we are collaborative, considerate and compassionate to others, and we create a safe space for one another to thrive, assuming positive intent in our colleagues. And if we aren’t at our best and the pressure is on – we feel free to be ourselves but still remain curious, lean into the tough stuff and we are always respectful to others and accountable for the part we play.