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Working Groups Knowledge Manager
gsma
London, UK
Posted on Feb 27, 2025
Department: Technology
Team: Working Group Support Team
Location: London, hybrid working
Position type: Permanent
What the hiring manager says
“GSMA publishes many hundreds of technical documents per year. We're looking for a self-starting and experienced knowledge manager to help our teams produce consistent and effective documents, help define the use of GSMAs SharePoint based Member portal and help us to build the future of our digital workplace! This is a fantastic opportunity to use your skills and experience to be a valuable contributor within the overall GSMA Technology Department.”
GSMA Technology Department
For over 30 years, the GSMA’s Technology Department has provided technology leadership and standards that ensure mobile networks interwork with each other and with all devices globally. This is done through many specialised Industry Working Groups and other project structures. The fundamental collaboration tool used for all this work is the SharePoint based GSMA Member portal.
Each Working Group is led by a GSMA professional engineer who directs the group and provides subject matter expertise. The specification work is undertaken by volunteers from engineering teams across all the GSMA member companies. There are approximately 1400 GSMA members representing companies from across the world. Membership consists of Mobile Operators, Network Equipment and Device Manufacturers and other organisations supporting the mobile ecosystem.
Working Group Support Team
The Working Group Support Team is a multi-discipline team focused on supporting the technology subject matter experts who lead the GSMA’s Working Groups. Roles for the WGST include:
- Event scheduling and administration. Ranging from events with a few tens of attendees to multiple thousands
- Stakeholder engagement to ensure smooth running of multiple meeting schedules
- Document Management, managing creation, review, approval and publication procedures
- Knowledge Management on the GSMA Member Portal
- Assistance with marketing and outreach across multiple channels, in collaboration with a professional marketing team.
Working Group Knowledge Manager
A new hire, that will sit within the Working Group Support Team, who will be expected to:
- Lead from the front on Document and Content Management for GSMA Working Groups
- Collaborate with the IT delivery team to identify fixes and improvements that can be implemented in technical solution
- Manage GSMA document templates across Word, Excel and PowerPoint, and corresponding document style guides
- Carry out quality reviews of draft documents due to be published for compliance to house style
- Customise SharePoint sites, pages, web parts, workflows, lists, libraries, and document management features
- Stay up to date with the latest features of the Microsoft 365 suite, including AI/Copilot and help explore their potential applications
The ideal candidate should have:
- Hands-on experience in developing/managing a knowledge management function or similar
- Be familiar with the Microsoft 365 suite (Word, Excel, PowerPoint, Teams and SharePoint)
- Demonstrate the ability to be a self-starter and to initiate change within a department of approximate 100 people
Contract type
RegularWorker type
EmployeeWhat We Offer
Working at the GSMA offers you unparalleled access to the mobile industry. We offer a chance to truly shape the direction of mobile, whatever your role. By joining the GSMA, you will be exposed to a fast-paced rapidly evolving environment, working on global solutions, genuinely fascinating and industry-changing projects and a stimulating and dynamic environment designed to enable you to flourish.
In addition to architect-designed offices and competitive compensation, our benefits include fantastic learning & development opportunities, generous holiday allowances, four additional days off for professional development and many others.
To learn more about the GSMA, visit our career site, our LinkedIn page and our Twitter page.
Being You at the GSMA
We care deeply about diversity, equity and inclusivity and aspire to be the best at it. Your well-being and work/life balance is important, so flexi-time and remote working is available to all staff. We're keen to ensure everyone is equal, represented and connected so we particularly encourage applications from all demographics. The sucess of the GSMA year on year will continue to be contributed by people from all walks of life.
GSMA Values
Our values not only drive our culture – they shape how we work and interact inside and outside our global organisation.
Passionately driven
We approach everything we do with unparalleled capability, tenacity and commitment, knowing that the challenging scale, pace and complexity of our work is what leads to its world-changing impact.
Insightful leaders
We continually develop and engage our expertise, insight and creativity so that we’re always ready to respond to the changing landscape with authority, agility and nuance.
Stronger together
We lean on each other so the industry can lean on us, embracing our diversity by actively seeking out perspectives and skill sets beyond our own, fuelling each other’s successes and constantly asking how we can help.
Underpinning our values is our collective mindset to show up purposefully as good human beings every day, in every situation. When we’re at our best – we are collaborative, considerate and compassionate to others, and we create a safe space for one another to thrive, assuming positive intent in our colleagues. And if we aren’t at our best and the pressure is on – we feel free to be ourselves but still remain curious, lean into the tough stuff and we are always respectful to others and accountable for the part we play.