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Market Engagement Manager
gsma
London, UK
Posted on Jan 13, 2025
Department: Mobile for Humanitarian Innovation
Team: Mobile for Development
Location: London
Position type: Fixed term until 31 March 2027
What the hiring manager says
"This role offers a unique opportunity to be at the forefront of integrating mobile technology with humanitarian efforts. The successful candidate will be instrumental in driving GSMA Members' participation in the UN's Early Warnings for All (EW4All) Initiative and the Humanitarian Connectivity Charter (HCC). They will lead stakeholder engagement, manage in-country projects, and support in the implementation of EWS in multiple geographies. We are looking for someone who is passionate about leveraging digital solutions to tackle humanitarian challenges and has a proven track record in stakeholder management. Experience in both the mobile industry and the humanitarian sector will be highly beneficial."
Bryce Hartley, Senior Market Engagement and Strategic Partnerships Manager
About the Team
The Mobile for Development (M4D) team drives innovation in digital technology to reduce inequalities in our world. Singularly positioned at the intersection of the mobile ecosystem and the development sector, we stimulate digital innovation to deliver both sustainable business and large-scale socio-economic impact for the underserved.
The Mobile for Humanitarian Innovation (M4H) programme is funded by the Foreign, Commonwealth & Development Office (FCDO) with a mission to accelerate the delivery and impact of digital humanitarian assistance. We have reached over 12 million people with improved access to and use of life-enhancing mobile-enabled services during humanitarian preparedness, response and recovery. We have achieved this by building a learning and research agenda to inform the future of digital humanitarian response, catalysing partnerships and innovation for new digital humanitarian services, advocating for enabling policy environments, monitoring and evaluating performance, disseminating insights and profiling achievements.
About the Role
- In this role, you will be pivotal in supporting GSMA Members' participation in the UN's Early Warnings for All Initiative (EW4All) and the Humanitarian Connectivity Charter (HCC).
- You will lead stakeholder engagement and management, facilitate in-country projects, and represent the programme at relevant industry events. Your responsibilities will include building and managing relationships with mobile network operators, catalysing strategic opportunities, and supporting initiatives that deliver impact aligned with the programme's core objectives
- In selected priority countries, you will work closely with Mobile Network Operators (MNOs) proactively connecting them to EW4All activities, including workshops & events, conveying the importance of involving the mobile industry in EW4All with government and humanitarian stakeholders.
- You will work closely with internal GSMA teams, MNOs, government agencies, and humanitarian organisations to ensure seamless collaboration and alignment of efforts. Your ability to navigate and manage these relationships will be crucial to the success of the programme.
- You will have the opportunity to contribute to the overall strategy of the M4H programme.
About You
- You will have demonstrable experience within the mobile industry and/or the humanitarian sector.
- You are and be adept at developing and managing relationships with various internal and external stakeholders, ensuring everyone is kept aware of relevant developments and consulted where needed.
- Your ability to navigate and manage these relationships will be crucial to the success of the programme. Additionally, experience in business development, project management, and product development will be beneficial to the role.
- You will have a proven track record of working across diverse stakeholders and facilitating results-based partnerships that deliver commercial and social impact.
- You will be naturally curious, able to think beyond business-as-usual scenarios, and your passion for leveraging digital solutions to tackle humanitarian challenges will drive your success in this role.
- You will be fluent and have compelling written and oral communication skills in English. Knowledge of another language will be a significant asset in this role.
- Excellent communication skills are essential, as you will need to express complex technical or commercial issues in plain language, contribute to research and blogs and represent GSMA in multiple stages.
- Partners and colleagues will span various regions the globe including Africa, Asia, Europe, the Caribbean and the Pacific Islands. Working well with colleagues including an understanding and appreciation for different cultures will be critical to driving success in the role.
Capabilities:
- Extensive experience in project coordination with the public and private sector; experience working with MNOs and humanitarian organisations preferred.
- Knowledge and background in mobile-enabled disaster preparedness, response and recovery; specifically mobile-enabled Early Warning Systems (EWS).
- Ability to manage multiple, competing timelines and prioritise accordingly.
- Experience with global coordination and collaborating with regional and country offices.
- Flexibility to accommodate a range of different time zones to speak with partners and colleagues across regions.
- Excellent written and spoken communication skills in English is a must; fluency in another language is a benefit.
Contract type
Fixed Term Contract (Fixed Term)Worker type
EmployeeWhat We Offer
Working at the GSMA offers you unparalleled access to the mobile industry. We offer a chance to truly shape the direction of mobile, whatever your role. By joining the GSMA, you will be exposed to a fast-paced rapidly evolving environment, working on global solutions, genuinely fascinating and industry-changing projects and a stimulating and dynamic environment designed to enable you to flourish.
In addition to architect-designed offices and competitive compensation, our benefits include fantastic learning & development opportunities, generous holiday allowances, four additional days off for professional development and many others.
To learn more about the GSMA, visit our career site, our LinkedIn page and our Twitter page.
Being You at the GSMA
We care deeply about diversity, equity and inclusivity and aspire to be the best at it. Your well-being and work/life balance is important, so flexi-time and remote working is available to all staff. We're keen to ensure everyone is equal, represented and connected so we particularly encourage applications from all demographics. The sucess of the GSMA year on year will continue to be contributed by people from all walks of life.
GSMA Values
Our values not only drive our culture – they shape how we work and interact inside and outside our global organisation.
Passionately driven
We approach everything we do with unparalleled capability, tenacity and commitment, knowing that the challenging scale, pace and complexity of our work is what leads to its world-changing impact.
Insightful leaders
We continually develop and engage our expertise, insight and creativity so that we’re always ready to respond to the changing landscape with authority, agility and nuance.
Stronger together
We lean on each other so the industry can lean on us, embracing our diversity by actively seeking out perspectives and skill sets beyond our own, fuelling each other’s successes and constantly asking how we can help.
Underpinning our values is our collective mindset to show up purposefully as good human beings every day, in every situation. When we’re at our best – we are collaborative, considerate and compassionate to others, and we create a safe space for one another to thrive, assuming positive intent in our colleagues. And if we aren’t at our best and the pressure is on – we feel free to be ourselves but still remain curious, lean into the tough stuff and we are always respectful to others and accountable for the part we play.