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Policy Content Manager - Capacity Building
gsma
Marketing & Communications
London, UK
Posted on Nov 19, 2024
What the hiring manager says
“This is an exciting and varied role that offers a great opportunity to work with world-leading experts to develop training courses for policymakers and regulators. The work covers a broad range of leading-edge topics including 5G, artificial intelligence, the internet of things, the digital divide and the mobile gender gap.
The ideal candidate will be an excellent writer with strong research skills and exceptional attention to detail. They will be able to take complex ideas and explain them in plain English to our core audience of policymakers and regulators. They will also have a strong interest in digital connectivity and its ability to help drive socioeconomic development.”
Niall Magennis, Senior Director
About the Team
The GSMA Capacity Building team offers training courses to telecoms policymakers and regulators around the world. Since its inception in 2013, it has become a leading provider of specialist telecoms regulatory training.
The programme’s mission is to help policymakers and regulators keep pace with the latest industry developments through training courses that highlight examples of regulatory best practice. Created by in-house experts and external specialists, the programme’s training courses are updated regularly to ensure they reflect the latest industry developments and current regulatory landscape.
To allow policymakers and regulators maximum flexibility in how they learn, courses are provided both face-to-face and online. The programme’s face-to-face courses are delivered either directly to regulators and policymakers or through a range of partners. Our online courses are offered year-round via our site at GSMAtraining.com and allow students to study at their own pace from anywhere in the world.
For more information, please visit: www.gsma.com/training/capacity-building/
About the Role
The Content Manager reports to the Senior Director in the Capacity Building team. They are responsible for working on the content of our training courses and will help the Senior Director shape the future strategy for the Capacity Building programme.
They will collaborate with subject matter experts from across the GSMA to develop new courses and update existing courses to ensure they reflect the latest industry developments. This will include undertaking desk-based research, writing and editing scripts for our courses, creating PowerPoint presentations for our trainers to use in a classroom environment, and converting these assets into online training courses using our cloud-based eLearning content creation tool.
The role will also involve keeping our website and Learning Management System running smoothly. This includes flagging any issues to our external platform suppliers and internal web team and then managing them through to a successful resolution.
The Capacity Building team is small and must work with many other teams across the GSMA to deliver effective results, so you will need to be comfortable working within a matrix environment with other team members who may not be tied to your programme’s KPIs. This is a very hands-on role, so the successful candidate must be self-motivated and able to manage their own time effectively to achieve high-quality deliverables.
Overall, this role offers a unique opportunity to learn about a variety of topics across the mobile ecosystem and to work with an exceptionally diverse and talented set of colleagues across the globe.
About You
We welcome applications from individuals with the following demonstrated qualifications and skills:
- Excellent English writing and editing skills, a good eye for design, and an ability to creatively use images and graphics to develop engaging training materials.
- A solid understanding of the mobile industry, the ability to recognise key industry trends, and an understanding of the key regulatory and policy issues that are shaping the industry.
- Experience of carrying out desk-based research and interviews, extracting useful insights from this research, and presenting it in an exciting and engaging way that appeals to range of different audiences.
- An ability to quickly grasp the ideas behind complex technology, policy and regulatory topics, and the capacity to explain in simple language how these can have nuanced political and socioeconomic impacts.
- Strong teamwork skills and a collaborative approach to working with other teams.
- Excellent organisation skills and the ability to multi-task and manage priorities across parallel projects.
- Experience of setting up training courses on a modern Learning Management System and authoring online course content in tools such as Articulate Rise would be beneficial, but not a prerequisite for the role.
- Good presentation skills and confidence in public speaking are also desirable, as is a willingness to travel internationally.
- The right to work in the UK.
Contract type
RegularWorker type
EmployeeWhat We Offer
Working at the GSMA offers you unparalleled access to the mobile industry. We offer a chance to truly shape the direction of mobile, whatever your role. By joining the GSMA, you will be exposed to a fast-paced rapidly evolving environment, working on global solutions, genuinely fascinating and industry-changing projects and a stimulating and dynamic environment designed to enable you to flourish.
In addition to architect-designed offices and competitive compensation, our benefits include fantastic learning & development opportunities, generous holiday allowances, four additional days off for professional development and many others.
To learn more about the GSMA, visit our career site, our LinkedIn page and our Twitter page.
Being You at the GSMA
We care deeply about diversity, equity and inclusivity and aspire to be the best at it. Your well-being and work/life balance is important, so flexi-time and remote working is available to all staff. We're keen to ensure everyone is equal, represented and connected so we particularly encourage applications from all demographics. The sucess of the GSMA year on year will continue to be contributed by people from all walks of life.
GSMA Values
Our values not only drive our culture – they shape how we work and interact inside and outside our global organisation.
Passionately driven
We approach everything we do with unparalleled capability, tenacity and commitment, knowing that the challenging scale, pace and complexity of our work is what leads to its world-changing impact.
Insightful leaders
We continually develop and engage our expertise, insight and creativity so that we’re always ready to respond to the changing landscape with authority, agility and nuance.
Stronger together
We lean on each other so the industry can lean on us, embracing our diversity by actively seeking out perspectives and skill sets beyond our own, fuelling each other’s successes and constantly asking how we can help.
Underpinning our values is our collective mindset to show up purposefully as good human beings every day, in every situation. When we’re at our best – we are collaborative, considerate and compassionate to others, and we create a safe space for one another to thrive, assuming positive intent in our colleagues. And if we aren’t at our best and the pressure is on – we feel free to be ourselves but still remain curious, lean into the tough stuff and we are always respectful to others and accountable for the part we play.