Portfolio Jobs
Want to work with a fintech focused on creating a fair finance system? Check out these job openings across the globe.
Manager, Retail Operations
Flutterwave
This job is no longer accepting applications
See open jobs at Flutterwave.See open jobs similar to "Manager, Retail Operations" Flourish Ventures.Operations
Lekki, Nigeria
Posted 6+ months ago
Flutterwave was founded on the principle that every African must be able to participate and thrive in the global economy. To achieve this objective, we have built a trusted payment infrastructure that allows consumers and businesses (African and International) to make and receive payments in a convenient borderless manner.
The Role
We are seeking an energetic, execution focused, results oriented Manager, Retail Operations in Nigeria. The person will supervise and oversee the effective settlement of card transactions and reconciliation management of virtual and physical cards’ providers and partners.
You will play a crucial role in ensuring the smooth and efficient functioning of retail payment operations within the organization. This role involves overseeing various aspects of retail operations, collaborating with cross-functional teams, and implementing strategies to enhance the overall retail payment experience for both businesses and customers.
Location: Nigeria
Responsibilities include but are not limited to:
- Review and settlement of cards transactions.
- Reconciliation of card payment method.
- Continuously evaluate existing retail payment processes and identify areas for improvement to enhance operational efficiency.
- Management and Reconciliation of virtual and physical cards, across all currencies.
- Monitor retail payment activities for potential fraud or security breaches, implementing measures to mitigate risks and ensure compliance with relevant industry regulations.
- Reconciliation of all remittance products with Collection and Payout features.
- Supervise the treatment of Chargeback logged against Flutterwave.
- Work closely with cross-functional teams, including product development, customer support, and technology, to ensure seamless integration of retail payment solutions.
Required competency and skill set to be a waver:
- Bachelor's degree in a relevant field (e.g., Business, Operations Management, Finance)
- 7-9 years of experience in retail and reconciliation operations, payment processing, or related roles, preferably within the fintech or payments industry
- Strong leadership skills, with a proven track record of leading and motivating operational teams
- Excellent analytical and problem-solving abilities, identifying operational inefficiencies and recommend solutions
- Knowledge of payment industry regulations, security protocols, and fraud prevention measures
- Effective communication skills for collaborating with internal teams and external partners
- Proficiency in data analysis and reporting tools
- Excellent financial analytical, strategic planning and execution skills
- High level of attention to detail and ability to identify errors
- Strong relationship management skills
- Ability to manage multiple priorities and meet set deadlines
- Excellent presentation skills
- High sense of responsibility, accountability, integrity and ethical standards
- Ability to work independently to fulfill assigned tasks
This job is no longer accepting applications
See open jobs at Flutterwave.See open jobs similar to "Manager, Retail Operations" Flourish Ventures.