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Manager, Account Configuration
Flutterwave
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See open jobs at Flutterwave.See open jobs similar to "Manager, Account Configuration" Flourish Ventures.Lekki, Nigeria
Posted 6+ months ago
Flutterwave was founded on the principle that every African must be able to participate and thrive in the global economy. To achieve this objective, we have built a trusted payment infrastructure that allows consumers and businesses (African and International) make and receive payments in a convenient borderless manner.
The Role: Flutterwave is looking for a Manager, Account Configuration will be responsible for overseeing the configuration and management of client accounts to ensure seamless payment processing and optimal use of Flutterwave’s services. This role requires a strategic thinker with strong technical skills and a customer-centric approach to enhance client satisfaction and drive business growth.
Responsibilities include but are not limited to:
- Lead the account configuration team to set up and maintain client accounts.
- Manage the configuration of merchant accounts including (MCC review & MID creation) according to specifications
- Collaborate with other teams to understand and implement customer requirements
- Act as a point of escalation for complex account configuration issues.
- Manage and mentor a team of account configuration team members
- Maintain accurate records of all account configuration activities
- Lead team meetings and training to stay updated on product changes and developments
- Identify opportunities for process optimization and automation.
- Ensure that the Account Configuration meets team KPIs and objectives
- Foster a collaborative and high-performance team culture.
Required competency and skillset to be a waver:
- Bachelor's degree in Business, IT, or a related field
- Minimum of 7 years of experience in an account management or customer service role, preferably in the payment industry.
- Excellent attention to detail and problem-solving skills
- Strong communication and interpersonal skills
- Ability to work effectively in a fast-paced, dynamic environment
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This job is no longer accepting applications
See open jobs at Flutterwave.See open jobs similar to "Manager, Account Configuration" Flourish Ventures.