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Relationship Manager
Fairmoney
Customer Service, Sales & Business Development
Abuja, Nigeria
Posted on Aug 11, 2025
About the company
FairMoney is a pioneering mobile banking institution specializing in extending credit to emerging markets. Established in 2017, the company currently operates primarily within Nigeria, and it has secured nearly €50 million in funding from renowned global investors, including Tiger Global, DST, and Flourish Ventures.
In alignment with its vision, FairMoney is actively constructing the foremost mobile banking platform and point-of-sale (POS) solution tailored for emerging markets. The journey began with the introduction of a digital microcredit application exclusively available on Android and iOS devices. Today, FairMoney has significantly expanded its range of services, encompassing a comprehensive suite of financial products, such as current accounts, savings accounts, debit cards, and state-of-the-art POS solutions designed to meet the needs of both merchants and agents.FairMoney thrives on its diverse workforce, bringing together talent from over 27 nationalities. This multicultural team drives the company's mission of reshaping financial services for underserved communities.To gain deeper insights into FairMoney's pivotal role in reshaping Africa's financial landscape, we invite you to watch informative video.
The Relationship Manager will drive offline merchant acquiring businesses (Chain Stores, restaurants, Supermarkets, FMCG, Pharmacy, Betting, etc.), and develop strategies to increase sales revenue.
Roles and Responsibilities:
- S/he will be responsible for driving the Merchant Acquiring business across various merchant sectors (Supermarkets, Pharmacies, Filling Stations, Eateries & Restaurants, Lounges & Bars, and Hotels) within the region and developing strategies to increase sales revenue
- Develop plans and strategic initiatives to grow the Merchant Acquisition business and achieve the company's sales goals
- Manage and lead the Merchant Acquisition team within the region to deliver profitable growth
- Daily, weekly, and monthly monitoring of the KPIs of the Merchant team within the assigned region is required, ensuring all targets are consistently met and exceeded
- Drive the KAMs (Key Account Managers) to ensure they meet all KPIs for their respective teams
- Meet target quotas for the region's set KPIs, including transaction value, volume, and revenue
- Monitor market trends and provide regular competitor feedback to the Merchant Acquisition Manager
- Have Strong understanding of the company's products and services is essential, with the ability to advise others effectively
- Follow up with merchants, ensuring both active and inactive merchants are visited. Where necessary, they will facilitate the retrieval of POS terminals from inactive business partners within the region
- Bachelor's Degree in Sales and Marketing or related fields
- A minimum of 6 to 8 years of experience in the Merchant business
- Must have an Android phone
- Proven experience managing a high-performance sales team
- Ability to motivate a team of Sales Managers for performance
- Extremely flexible, result-oriented, and hardworking with a strong track record of success
- Ability to self-motivate and manage self
- Good communication and interpersonal skills
- Customer orientation and ability to adapt/respond to different characters
- Private Health Insurance
- Performance Bonus
- Pension Plan
- Training & Development
Recruitment Process:
- A screening call with a member of the recruitment team for 30 minutes
- Technical interview with the hiring manager for 30 to 60 minutes