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Want to work with a fintech focused on creating a fair finance system? Check out these job openings across the globe.
Collections Specialist (Abuja) at FairMoney
Fairmoney
Abuja, Nigeria
Posted 6+ months ago
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Job Title: Collection Specialist
Location: Abuja
Employment Type: Full time
Roles And Responsibilities
Not Specified.
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We have started building our professional LinkedIn page.
- Company:
- Location: Nigeria
- State:
- Job type: Full-Time
- Job category:
We Are Recruiting To Fill The Position Below
Job Title: Collection Specialist
Location: Abuja
Employment Type: Full time
Roles And Responsibilities
- Plan a course of action to recover outstanding payments.
- Follow up with customers for all outstanding payments and identify problematic accounts. Ensures Non-Performing Loans are followed up and monitored diligently.
- Responsible for communicating with delinquent borrowers, and establishing and developing effective payment plans with the delinquent borrowers.
- Listen actively to customers and ensure conversation is collection-driven.
- Advise customers on their payment options and best methods of payment.
- Properly document information from the conversation.
- Negotiate payoff deadlines or payment plans.
- Create trust relationships with debtors when possible to avoid future issues.
- A minimum of 2 years of experience in Microfinance Bank / Bank / Fintech operations directly dealing with delinquent clients and other problem-solving situations.
- Apt in negotiating and persuading.
- Good knowledge of the collection process and approach.
- Excellent collaborator and team player
- Excellent communication skills, both oral and written.
- Ability to adapt to new challenges in a dynamic, fast-paced environment while managing multiple projects.
- You may have an understanding/working knowledge of a collections system (advantageous)
- You should be comfortable with skills in Microsoft Office/Google Workspace.
- You should have working experience within an outbound debt collections environment / outbound sales environment / outbound customer service environment.
- Private Health Insurance
- Pension Plan
- Training & Development
- Performance Bonus
Not Specified.
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