FairMoney is a credit-led mobile bank for emerging markets. The company was launched in 2017, operates in Nigeria and raised close to €50m from global investors like Tiger Global, DST & Flourish Ventures. The company has offices in France, Nigeria, Germany, Latvia, the UK, Türkiye, and India.
Watch the way FairMoney is building Africa’s money story here
Roles And Responsibilities
- The role will require a strong understanding of dialer management, telephony infrastructure, data analysis, reporting, and SQL
- With limited direction, develop and translate business requirements to technical specifications
- Create technical designs for enhancements or refinement of integrated call centre technology with a focus (but not limited to) outbound campaigns
- Independently perform testing and design scenarios/projects to optimize performance across all business lines
- Assist with integration and system testing, according to detailed test plans to ensure high quality
- Creates, modifies, and terminates users, campaigns, skills, dial rules, and other settings within the dialer platform
- Promote and maintain an ongoing working relationship with other technology and service departments and partner with them to support our call centre environment
- Assist in ad-hoc projects as needed
Requirements
- A minimum of 2 years of related technical or call centre experience, with automated dialler management in a blended call environment
- Solid project management skills including demonstrated project work with integrated telephony and/or automated dialer technology
- Ability to analyze data and recommend go-forward actions
- Ability to establish and maintain effective working relationships at the Management level across functional groups and business units
- Previous experience interacting with Analytics and IT for dialer campaign management
- Ability to work in a fast-paced environment and adjust focus and workflow based on changing deadlines and needs
- Excellent written and oral communication skills
Good to have
- Knowledge of Excel, SQL, MySQL, and ETL tools (Such as Kettle) and strong attention to detail required
- At least 2 years of experience with SQL preferred, including data analysis, import, export, and presentation
- Proficiency in utilising BigQuery for data analysis and manipulation
- Expertise in Excel and Tableau for data analysis, reporting, and visualisation
Benefits
- Private Health Insurance
- Pension Plan
- Paid Time Off
- Work From Home
- Training & Development
Recruitment Process
- A screening call with the Senior Recruiter for 30 minutes
- Technical interview with the Data and Analytics team for 30-45 minutes.
- Second round of interviews with a Specialist
- Final Discussion with Dialer Manager for 30-45 minutes