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Collections Specialist (Abuja) at FairMoney

Fairmoney

Fairmoney

Nigeria

Posted 6+ months ago
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  • Company:
  • Location: Nigeria
  • State:
  • Job type: Full-Time
  • Job category:

FairMoney is a pioneering mobile banking institution specializing in extending credit to emerging markets. Established in 2017, the company currently operates primarily within Nigeria, and it has secured nearly €50 million in funding from renowned global investors, including Tiger Global, DST, and Flourish Ventures. FairMoney maintains a strong international presence, with offices in several countries, including France, Nigeria, Germany, Latvia, the UK, Türkiye, and India.

We Are Recruiting To Fill The Position Below

Job Title: Collection Specialist

Location: Abuja

Employment Type: Full time

Roles And Responsibilities

  • Plan a course of action to recover outstanding payments.
  • Follow up with customers for all outstanding payments and identify problematic accounts. Ensures Non-Performing Loans are followed up and monitored diligently.
  • Responsible for communicating with delinquent borrowers, and establishing and developing effective payment plans with the delinquent borrowers.
  • Listen actively to customers and ensure conversation is collection-driven.
  • Advise customers on their payment options and best methods of payment.
  • Properly document information from the conversation.
  • Negotiate payoff deadlines or payment plans.
  • Create trust relationships with debtors when possible to avoid future issues.

Requirements

  • A minimum of 2 years of experience in Microfinance Bank / Bank / Fintech operations directly dealing with delinquent clients and other problem-solving situations.
  • Apt in negotiating and persuading.
  • Good knowledge of the collection process and approach.
  • Excellent collaborator and team player
  • Excellent communication skills, both oral and written.
  • Ability to adapt to new challenges in a dynamic, fast-paced environment while managing multiple projects.
  • You may have an understanding/working knowledge of a collections system (advantageous)
  • You should be comfortable with skills in Microsoft Office/Google Workspace.
  • You should have working experience within an outbound debt collections environment / outbound sales environment / outbound customer service environment.

Benefits

  • Private Health Insurance
  • Pension Plan
  • Training & Development
  • Performance Bonus

Application Closing Date

Not Specified.

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