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Associate IT Program Officer
IT, Operations
Posted on Oct 21, 2026
At the World Bank, a member of the World Bank Group (WBG), you’ll join a diverse, global community working across cultures, disciplines, and borders to address the world’s most pressing development challenges. With 1.2 billion young people reaching working age in the decade ahead, the challenge of job creation has never been greater. Through partnerships across 145 countries and more than 182 offices worldwide, we work with governments, private sector, development partners and other stakeholders to invest in people, strengthen markets, and deliver scalable, data-driven solutions that generate more and better jobs and improve lives. For more information, visit https://www.worldbank.org/en/who-we-are/ibrd ITS Vice Presidency Context The Information and Technology Solutions (ITS) Vice Presidential Unit (VPU) enables the World Bank Group to achieve its mission of ending extreme poverty and boost shared prosperity on a livable planet by delivering transformative information and technologies to its staff working in over 150+ locations. For more information on ITS, see this video: https://www.youtube.com/watch?reload=9 v=VTFGffa1Y7w Department Context ITS Operations and Country Engagement Department (ITSOE) delivers innovative products and services to frontline staff working on over 6,000 projects throughout every Region and Global Practice. Our teams support and enable Bank priorities, boost operations efficiency and effectiveness, and facilitate Operational knowledge discovery. Our delivery model leverages global expertise, design and architecture, leading technology, and robust processes to deliver business solutions that ensure value for money. Role Purpose: The Associate IT Program Officer supports ITSOE’s strategic program management function by bringing greater coherence to how priorities, products, strategic initiatives, and services are planned and delivered across the department. Through strong coordination and collaboration with the ITSOE front office and management, product teams, and other stakeholders, the role plans, orchestrates, delivers and maintains a thorough and integrated program for ITSOE’s portfolio. Role Scope Distinction: • Supports strategic program management and portfolio integration by coordinating shared roadmaps, priorities, dependencies, milestones, performance measures, and management decisions across a complex portfolio of products, services, and initiatives. • Connects portfolio planning with business goals and user needs by consolidating research and feedback, promoting common standards and reusable patterns, and coordinating release readiness, communications, learning, support, and change activities. • Brings an innovative, data-driven, and improvement-oriented approach to the role by identifying and applying new methods, including AI-enabled workflows and automation, to simplify processes, strengthen analysis, reduce manual effort, and improve the quality and speed of portfolio planning, coordination, reporting, and decision support. • Collaborates with subject matter experts across ITSOE and ITS to keep standards and guidelines current, practical, and efficient across technical architecture, data models, product management and design, service and support, and adoption and change management. • Monitors the portfolio for compliance with established standards and guidelines and proactively addresses issues. Key Responsibilities: • Serve as a point person between the ITSOE front office and management, product teams, and other stakeholders. • Act as an action orchestrator, managing the flow of work and maintaining consolidated oversight of activities, milestones, dependencies, decisions, and deliverables through structured tracking and reporting. • Monitor progress against agreed plans, deadlines, quality standards, and expected deliverables; validate status updates, identify slippage or gaps, escalate exceptions, and ensure follow-through on actions, decisions, and commitments. • Organize ITSOE resources, guidelines, standards across multiple tracks with subject matter experts • Identify, pilot and support the implementation of apply AI-powered workflows, automation, and other digital tools that improve to streamline coordination, improve analysis, reporting, and accelerate high-quality delivery efficiency. • Monitor emerging technologies, industry trends, and delivery practices; assess their relevance to ITSOE and recommend scalable opportunities that strengthen delivery and innovation.