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WBG Pioneer - CAO Dispute Resolution Intern
Posted on Jul 18, 2026
WBG Pioneer Background/Organizational Context The International Finance Corporation (IFC), the private sector lending branch of the World Bank Group, is the largest global development institution focused on the private sector in emerging markets. We work in more than 100 countries, using our capital, expertise, and influence to create markets and opportunities in developing countries. For more information, visit www.ifc.org. The Multilateral Investment Guarantee Agency (MIGA) promotes cross-border investment in developing countries by providing guarantees (political risk insurance and credit enhancement) to investors and lenders. The Compliance Advisor Ombudsman’s (CAO) mandate is to assist the IFC and MIGA to address complaints from people affected by business activities in a manner that is fair, objective, and constructive and to enhance the E S outcomes of activities in which these institutions play a role. A major focus of CAO is to facilitate access to remedy for project-affected people. CAO’s Dispute Resolution Function resolves issues raised by complainants about the environmental and/or social impacts of IFC and/or MIGA financed investments. The dispute resolution process is a neutral, collaborative, problem-solving approach with the goal of contributing to improved outcomes on the ground. For more information visit www.cao-ombudsman.org. Duties and Responsibilities In this role, you will provide project support for the teams facilitating the resolution of concerns related to environmental and social impacts through conflict resolution and mediation processes, in accordance with the CAO’s Policy. Responsibilities may include, but are not limited to: Case Management Support • Conduct research in support of cases using all available information sources and project documentation. Analyze and synthesize data, distilling key findings into clear, relevant, and actionable information. • Prepare project briefs for CAO Dispute Resolution (DR), incorporating preliminary research findings, background on the parties to the complaint, and contextual analysis — including local, cultural, and other conditions pertinent to the case • Assist in the preparation of stakeholder mapping and analysis to support the DR team's understanding of the parties and interests involved in a case. • Support DR Specialists and mediators in case management as assigned. Assist in tracking and compiling data on DR case outcomes and process metrics to support reporting and evaluation of the team's work. Research Knowledge Management • Contribute to the documentation of lessons learned and good practices emerging from DR processes for internal knowledge-sharing purposes. • Review and summarize relevant literature, best practices, and lessons learned from comparable dispute resolution or mediation processes at other institutions. • Maintain and update case tracking systems and internal databases to ensure accurate and current records of DR cases and processes. • Assist in organizing and preparing materials for internal training sessions, workshops, or capacity-building events related to dispute resolution. Reporting Communications Support • Collaborate with peers, senior staff, and cross-functional teams to develop well-structured and comprehensive reports, papers, talking points, and briefing notes that effectively communicate key messages. • Provide general operational support to the DR Team, including preparing presentations on CAO DR work, conducting data collection and analysis, and contributing to the drafting of content for reports and other communication materials. Administrative Logistical Support • Provide administrative services including diary management and booking meetings. • Arrange meetings and prepare briefing materials where necessary in collaboration with CAO staff. • Support the logistical coordination of DR-related meetings, consultations, and site visits, including scheduling, travel arrangements, and preparation of relevant background materials. • Attend meetings and produce accurate and timely documentation of proceedings as required. • Conduct other administrative tasks to ensure their smooth and effective execution, thereby contributing to the overall smooth operation of the DR Function.