Program Officer

CGAP
CGAP

Administration, Operations

Posted on Jun 29, 2026
Do you want to build a career that is truly worthwhile? The World Bank Group is a unique global partnership of five institutions driven by a bold vision to create a world free of poverty on a livable planet. As one of the largest sources of funding and knowledge for developing countries, we help solve the world’s greatest development challenges. When you join the World Bank Group, you become part of a dynamic, diverse organization with 189 member countries and more than 120 offices worldwide. We work with public and private sector partners, invest in groundbreaking projects, and use data, research, and technology to bring tangible and transformative change around the globe. For more information, visit www.worldbank.org . VPU Context: The World Bank Group’s (WBG) Ethics and Internal Justice Services Vice Presidency (EIJ) brings together, under a single umbrella, the WBG’s approach to values, ethics and the resolution of workplace conflict. EIJ’s vision is to foster a values-based workplace culture and help staff uphold the WBG’s ethical standards. EIJ provides an integrated, empathetic and efficient approach to resolving workplace conflict, allowing staff to focus with urgency on the WBG’s mission. EIJ’s work covers each of the five WBG institutions. https://www.worldbank.org/en/about/unit/ethics-and-internal-justice-services Unit Context: EIJ is seeking to recruit an Ethics Compliance Learning Experience Specialist to work in its Advisory, Training Values Unit (ATV), and who will report to the Manager. ATV promotes development and application of ethical standards by all WBG staff. Custodian of the WBG Core Values and Code of Ethics, ATV provides advice, instruction and guidance on compliance with the Staff Directives and on ethical behaviors and conducts training and outreach for all WBG staff. Duties and accountabilities: Learning Design Content Development • Design and develop engaging, user-centered content ethics-related topics, including conflicts of interest, ethical decision making, workplace conduct, sexual harassment and bystander intervention • Translate policies, standards, and behavioral ethics concepts into clear, accessible, and action-oriented learning materials • Develop a range of learning products, including e-learning modules, animated videos, facilitator guides, toolkits, infographics and live training materials Co-creation Stakeholder Engagement • Lead co-creation processes by engaging internal stakeholders across diverse functions and regions to inform, test and refine learning products • Facilitate design workshops, focus groups and pilot sessions to ensure content reflects staff needs, lived experiences and cultural contexts Facilitation Delivery • Facilitate live (virtual and in person) workshops and training sessions that promote ethical awareness, reflection and behavior change. • Adapt facilitation approached to diverse audiences and sensitive subject matter Innovation Design Thinking • Apply design thinking and adult learning principles to develop innovative and effective learning experiences. • Continuously explore new formats, tools, and approaches to improve engagement and impact. Vendor Project Management • Manage external vendors (e.g., designers, animators, e learning developers), ensuring timely delivery and high quality outputs. • Manage multiple projects simultaneously, balancing timelines, quality, and stakeholder expectations. Evaluation Continuous Improvement • Collaborate with the Analytics team to collect and analyze participant feedback and learning data. • Use insights from evaluations and behavioral ethics research to continuously improve content, delivery, and real world impact.