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IT
Copenhagen, Denmark
Please note the appropriate Tier indicated in the vacancy title and ensure that you are holding the applicable contract as defined below:
Background and organization context
Office/Unit/Project Description
The United Nations Development Programme (UNDP) Office of Information Technology and Management (ITM) is a key entity supporting ICT systems and services globally across 155+ country offices and partners. The Service Automation Engineering Unit plays a crucial role in enhancing automation solutions that drive efficiency and innovation aligned with UNDP's strategic goals, including the Digital Transformation agenda.
The Development Analyst under the supervision of the Service Automation Engineering Specialist will support the design, development, deployment, and maintenance of software applications and automation tools. The analyst will contribute to the technical implementation of solutions using technologies including Rust, Node.js, Python, and Docker. This role ensures the integration of modern software development practices and supports innovation in service automation.
UNDP adopts a portfolio approach to accommodate changing business needs and leverage linkages across interventions to achieve its strategic goals. This is a recognition of the interconnected nature of development risks & crises that the world is facing and that call for assembling multidisciplinary teams for an integrated & systemic response. Therefore, UNDP personnel are expected to work across issues, units, functions, teams and projects in multidisciplinary teams in order to enhance and enable horizontal collaboration.
Scope of Work
1.Software Development and Implementation
2. Technical Support and Maintenance
3. Collaboration and Teamwork
4. Research, innovation and facilitate knowledge management
5. Reporting and Documentation
The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization.
4. Institutional Arrangement
On a day-to-day basis, the Development Analyst will be working with and directly reporting to the Service
Expected Demonstration of Competencies
Core Competencies
Achieve Results: LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline
Think Innovatively: LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements
Learn Continuously: LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback
Adapt with Agility: LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible
Act with Determination: LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident
Engage and Partner: LEVEL 1: Demonstrates compassion/understanding towards others, forms positive relationships
Enable Diversity and Inclusion LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination
Cross-Functional & Technical Competences
Thematic AreaNameDefinition
| Business Management | Customer Satisfaction/Client Management | Ability to respond timely and appropriately with a sense of urgency, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfil and understand the real customers' needs. Provide inputs to the development of customer service strategy. Look for ways to add value beyond clients' immediate requests. Ability to anticipate client's upcoming needs and concerns. |
| Business Development | Working with Evidence and Data | Ability to inspect, cleanse, transform and model data with the goal of discovering useful information, informing conclusions and supporting decision-making. |
| Business Management | Digital Awareness and Literacy | Ability to monitor new and emerging technologies, as well as understand their usage, potential, limitations, impact, and added value. Ability to rapidly and readily adopt and use new technologies in professional activities, and to empower others to use them as needed. Knowledge of the usage of digital technologies and emerging trends. |
| Business Management | Operations Management | Ability to effectively plan, organise and oversee different parts of corporate operations, simultaneously and in an integrated way, in order to convert the organisation’s assets into the best results in the most efficient way. Knowledge of relevant concepts and mechanisms. |
| Information Management & Technology | Programming | Knowledge in programming concept, developing software program and management of application lifecycle. Knowledge of Oracle VCBS, Microsoft tools and equivalent an asset. |
| Information Management & Technology | Applications Management | Ability to set-up, develop, support, and maintain applications. Expertise in Oracle Cloud, ServiceNow, SalesForce.com and Microsoft technology and assets |
| Business Direction & Strategy | Systems Thinking | Ability to use objective problem analysis and judgement to understand how interrelated elements coexist within an overall process or system, and to consider how altering one element can impact on other parts of the system. |
Required Education, Experience, Skills and Competencies
Minimum Education requirements
Advanced university degree (master’s degree or equivalent) in Computer Science, Software Engineering, or a related field is required, Or
A first-level university degree (bachelor’s degree) in the areas mentioned above, in combination with an additional two years of qualifying experience will be given due consideration in lieu of the advanced university degree.
Minimum years of relevant work experience
Minimum of 2 years (with master’s degree) or 4 years (with bachelor’s degree) of relevant work experience, preferably in the area of software development, automation, or related areas, ideally within an international or UN environment.
Required skills
Desired skills in addition to the competencies covered in the Competencies section
Required Language (s):
Equal opportunity
Sexual harassment, exploitation, and abuse of authority
Right to select multiple candidates
Equal opportunity
Sexual harassment, exploitation, and abuse of authority
Right to select multiple candidates
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