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ICT Associate - Head of ICT Unit
Better Than Cash
Baghdad, Iraq
Posted on Jun 4, 2026
Tiered Approach
In line with the commitment to safeguard capacity and support personnel already in the Organization, a majority of UNDP UNCDF/UNV vacancies are advertised using a tiered application process whereby:
- Tier 0: UNDP/UNCDF/UNV IP staff holding permanent (PA) and fixed-term (FTA) appointments, whose posts will be abolished, or contracts will be terminated or not renewed during 2026.
- Tier 1: Other UNDP/UNCDF/UNV staff holding permanent (PA) and fixed-term (FTA) appointments
- Tier 2: UNDP/UNCDF/UNV staff holding temporary appointments (TA), personnel on regular PSA contracts, and Expert and Specialist UN Volunteers
- Tier 3 or no tier indicated: All other contract types from UNDP/UNCDF/UNV and other agencies, and other external candidates
Please make note of the Tier(s) indicated in the vacancy title, if any, and ensure that you satisfy the eligibility to apply.
Office/Unit/Project Description
The UNDP Country Office administers and manages common premises and shared services on behalf of the co-located UN agencies, funds, and programs. The Common Premises Unit is established to ensure the efficient, secure, and cost-effective management of all common premises, assets, and services. The unit's objective is to provide high-quality support services to all Participating Agencies, enabling them to focus on their core mandates
The ICT Associate - Head of ICT Unit will provide leadership and coordination in delivering high-quality ICT services. The role requires strategic planning, infrastructure management, team supervision, and compliance with corporate ICT policies. The ICT Associate - Head of ICT Unit promotes a client-oriented approach and leads ICT support operations for CP and associated offices.
Scope of Work
Strategic planning and project management:
- Lead the common premises ICT team and coordinate the implementation of ICT activities and services, ensuring they align with UNDP’s operational needs and standards.
- Coordinate the integration of ICT assets and systems received from UNAMI, ensuring minimal disruption and full alignment with UNDP protocols.
- Oversee the decommissioning and repurposing of ICT infrastructure, ensuring proper asset documentation, labeling, and disposal according to UNDP and UN regulations.
- Develop local ICT budgets, procurement forecasts, and asset management reports for internal tracking and donor reporting.
Operational management and support:
- Manage local IT support operations, including helpdesk services, network availability, and end-user support for hardware and software issues.
- Supervise national CP ICT staff and contractors, delegate responsibilities, and ensure team development and performance monitoring.
- Liaise with national service providers, vendors, and partners for procurement, maintenance, and service delivery of ICT-related contracts.\
Network and Security Management:
- Work collaboratively with the UNDP ICT Team on all aspects of the common premises network and security management. This includes planning, implementing, and maintaining secure network infrastructure, monitoring network performance, and ensuring compliance with UNDP security policies and standards.
- Participate in joint efforts to strengthen cybersecurity measures, monitor firewalls, and respond to security incidents.
Security and risk management:
- Ensure robust ICT security measures are implemented, monitored, and reported in compliance with UNDP policies.
- Ensure business continuity planning (BCP) and disaster recovery measures are in place and tested.
IT Project Coordination and Administration:
- Support IT project work as necessary, including developing proposals and solutions for standard desktop setups and new products.
- Serve as a focal point for coordination of related activities, such as monitoring or expediting computer applications or systems development projects.
- Prepare standard terms of reference, process and follow up on administrative actions, and resolve issues related to project implementation (e.g., training, procurement).
- Provide guidance to new/junior staff and ensure training is received for proper implementation of projects/assignments.
- Occasionally supervise a team of staff for specific projects.
Reporting, Documentation, and Strategic Planning:
- Draft correspondence and communications, including work plan revisions and periodic reports.
- Keep abreast of developments in the field; perform benchmarking and propose new acquisitions.
- Ensure proper documentation of technical tasks, service records, and infrastructure diagrams.
Financial and billing management:
- Calculates and complies cost estimates and projected budget requirements and assists in preparation of budget and audit reports.
- Assesses and evaluates costs of all services received, and provides reports as required, on cost trends and variations in the billing of all services being utilized.
- Follows up on outstanding payments and recovery of charges.
- Maintains electronic records of all expenditures for commercial communications of the compounds and provides this information on a regular basis.
The incumbent shall perform other duties within their functional profile, as deemed necessary, for the efficient functioning of the of the CP and the Organization.
Institutional Arrangement
The ICT Associate - Head of ICT Unit will report directly to the Operations Specialist - CP. The incumbent will lead a national ICT team of the CP Unit and work in close coordination with UNDP ICT Unit, regional offices, global ICT support teams, and partner agencies.
Competencies
| Core | ||||||||||||||||||||||||
| Achieve Results: | LEVEL 2: Scale up solutions and simplifies processes, balances speed and accuracy in doing work | |||||||||||||||||||||||
| Think Innovatively: | LEVEL 2: Offer new ideas/open to new approaches, demonstrate systemic/integrated thinking | |||||||||||||||||||||||
| Learn Continuously: | LEVEL 2: Go outside comfort zone, learn from others and support their learning | |||||||||||||||||||||||
| Adapt with Agility: | LEVEL 2: Adapt processes/approaches to new situations, involve others in change process | |||||||||||||||||||||||
| Act with Determination: | LEVEL 2: Able to persevere and deal with multiple sources of pressure simultaneously | |||||||||||||||||||||||
| Engage and Partner: | LEVEL 2: Is facilitator/integrator, bring people together, build/maintain coalitions/partnerships | |||||||||||||||||||||||
| Enable Diversity and Inclusion: | LEVEL 2: Facilitate conversations to bridge differences, considers in decision making | |||||||||||||||||||||||
| People Management: UNDP People Management Competencies can be found in the dedicated site
Cross-Functional & Technical competencies
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Minimum Qualifications of the Successful NPSA
| Min. Education requirements |
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| Min. years of relevant work experience | Minimum of 7 years (with high school diploma) or 4 years (with bachelor’s degree) of relevant working experience in development and implementation of ICT strategies, management and supervision of ICT services and teams, hardware and software platforms, telecommunications facilities, knowledge of Windows-based packages/applications, experience in web design and development of web-based office applications.
Experience working with user-centered designs and conducting user research and testing is required. |
| Required skills |
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| Desired skills in addition to the competencies covered in the Competencies section |
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| Required Language(s) |
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| Professional Certificates |
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Equal opportunity
As an equal opportunity employer, UNDP values diversity as an expression of the multiplicity of nations and cultures where we operate and, as such, we encourage qualified applicants from all backgrounds to apply for roles in the organization. Our employment decisions are based on merit and suitability for the role, without discrimination.
UNDP is also committed to creating an inclusive workplace where all personnel are empowered to contribute to our mission, are valued, can thrive, and benefit from career opportunities that are open to all.
Sexual harassment, exploitation, and abuse of authority
UNDP does not tolerate harassment, sexual harassment, exploitation, discrimination and abuse of authority. All selected candidates, therefore, undergo relevant checks and are expected to adhere to the respective standards and principles.
Right to select multiple candidates
UNDP reserves the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.
Use of AI by candidates
Applicants are invited to read UNDP’s guidance for candidates on using AI responsibly in UNDP recruitment and selection
Scam alert
UNDP does not charge a fee at any stage of its recruitment process. For further information, please see www.undp.org/scam-alert.
Duties and Responsibilities