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Programme Support Assistant - NPSA 5 (Amman - Jordan)

Better Than Cash

Customer Service

Amman, Jordan

Posted on May 13, 2026

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Tiered Approach

In line with the commitment to safeguard capacity and support personnel already in the Organization, a majority of UNDP UNCDF/UNV vacancies are advertised using a tiered application process whereby:

Tier 0: UNDP/UNCDF/UNV IP staff holding permanent (PA) and fixed-term (FTA) appointments, whose posts will be abolished, or contracts will be terminated or not renewed during 2026.
Tier 1: Other UNDP/UNCDF/UNV staff holding permanent (PA) and fixed-term (FTA) appointments
Tier 2: UNDP/UNCDF/UNV staff holding temporary appointments (TA), personnel on regular PSA contracts, and Expert and Specialist UN Volunteers
Tier 3 or no tier indicated: All other contract types from UNDP/UNCDF/UNV and other agencies, and other external candidates

Please make note of the Tier(s) indicated in the vacancy title, if any, and ensure that you satisfy the eligibility to apply.

Background

UNDP works in about 170 countries and territories, helping to eradicate poverty, reduce inequalities and exclusion, and build resilience so countries can sustain progress. As the UN’s development agency, UNDP plays a critical role in helping countries achieve the Sustainable Development Goals. Our people are united by a common call to action: building a fairer and more inclusive world for those in need through sustainable development.

Within the Jordan Country Office, the Programme Management Support Unit (PMSU) will be responsible for CO performance management and delivery acceleration. Specifically, it will perform the following functions:

 Delivery Monitoring & Acceleration
 Pipeline management
 Programme Monitoring and Evaluation
 Performance & Impact Monitoring
 Corporate Results Planning & Reporting
 Program Resource Management Support
 Risk Management

Position Purpose:

The Programme Support Assistant supports the Programme Specialist in managing projects, ensuring compliance with UNDP guidelines, and providing logistical and administrative support for the efficient implementation of the PMSU’s objectives.

The Programme Support Assistant provides administrative, logistical and documentation support to the Programme Support Unit to facilitate the effective implementation of programme activities in compliance with UNDP rules and procedures.

UNDP adopts a portfolio approach to accommodate changing business needs and leverage linkages across interventions to achieve its strategic goals. Therefore, UNDP personnel are expected to work across units, functions, teams, and projects in multidisciplinary teams in order to enhance and enable horizontal collaboration.

Duties and Responsibilities

Scope of Work

Provide administrative and logistical support to the Programme Support Unit
- Support the planning, coordination and implementation of PMSU activities.
- Arrange meetings, workshops, missions and events, including logistics, invitations, agendas and documentation.
- Prepare meeting minutes, records of decisions and follow-up action points.
Support programme delivery monitoring and implementation follow-up
- Assist in tracking project delivery, workplan progress and implementation timelines.
- Compile updates from programme teams and support preparation of delivery monitoring tools.
- Follow up on pending actions, deadlines and required inputs from projects and units.
Provide documentation and reporting support
- Maintain organized filing systems for programme documents, reports, correspondence and records.
- Support preparation, formatting and consolidation of briefs, presentations, reports and inputs for corporate reporting.
- Assist in collecting data and supporting evidence for results reporting, monitoring and evaluation activities.
Support compliance with UNDP rules, procedures and quality standards
- Assist in reviewing documentation for completeness and alignment with UNDP policies and procedures.
- Support the preparation and processing of administrative, procurement, finance and HR-related documentation as required.
- Help maintain audit-ready records and support follow-up on compliance-related actions.
Provide support to resource, pipeline and risk management processes
- Assist in maintaining pipeline, resource and project tracking records.
- Support the collection and organization of information related to project risks, issues and implementation bottlenecks.
- Contribute to routine updates of dashboards, trackers and management tools.
Facilitate communication and coordination
- Liaise with programme teams, operations units and relevant stakeholders to obtain information and support timely follow-up.
- Support internal coordination across units, functions and projects.
- Draft routine correspondence, emails and administrative communications.
Support knowledge management and information sharing
- Maintain and update shared folders, trackers, databases and knowledge products.
- Support documentation of lessons learned, good practices and key programme updates.
- Assist in organizing knowledge-sharing sessions and internal learning activities.
Perform other duties as required
- Provide flexible support across units, teams and projects in line with UNDP’s portfolio approach.
- Carry out any other administrative, logistical or programme support tasks assigned by the supervisor.

The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization.

Competencies

Core
Achieve Results:	LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline
Think Innovatively:	LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements
Learn Continuously:	LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback
Adapt with Agility:	LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible
Act with Determination:	LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident
Engage and Partner:	LEVEL 1: Demonstrates compassion/understanding towards others, forms positive relationships
Enable Diversity and Inclusion:	LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination

Cross-Functional & Technical competencies

Thematic Area	Name	Definition
Business Development	Knowledge Generation	Ability to research information and to turn it into useful knowledge, relevant for context, or responsive to a stated need. Ability to apply existing concepts to new situations, and to develop new concepts to generate workable solutions and new approaches. Knowledge of relevant concepts, conceptual models, and theories that can be useful in addressing new situations.
Business Management	Customer Satisfaction/Client Management	Ability to respond timely and appropriately with a sense of urgency, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfil and understand the real customers' needs. Provide inputs to the development of customer service strategy. Look for ways to add value beyond clients' immediate requests. Ability to anticipate client's upcoming needs and concerns.
Business Management	Project Management	Ability to plan, organize, prioritize and control resources, procedures and protocols to achieve specific goals
Business Management	Risk Management	Identify and organize action around mitigating and proactively managing risks
Business Management	Results-based Management	Ability to manage programmes and projects with a focus on improved performance and demonstrable results.
Finance	Budget Management	Ability to support budgetary aspects of work planning process, drawing and management of team budgets.
Procurement	Contract Management	Knowledge of contract management concepts, principles and methods, and ability to apply this to strategic and/or practical situations.

Required Skills and Experience

Min. Education requirements	Secondary education is required. University degree (Bachelor’s degree) in Business Administration, Public Administration, Development Studies or related field will be given due consideration but is not a requirement.
Min. years of relevant work experience	Minimum 5 years (with secondary education) or 2 years (with Bachelor’s degree) with relevant experience in programme support, project coordination, or administrative assistance within international organizations, UN agencies, NGOs, government institutions, or development projects.
Required skills	Experience in supporting programme implementation, workplan tracking, and follow-up on project deliverables and deadlines. Experience preparing reports, presentations, meeting minutes, correspondence, and official documentation. Experience organizing workshops, meetings, missions, training events, and logistical arrangements. Experience maintaining filing systems, databases, trackers, and records management systems. Experience using Microsoft Office applications (Excel, Word, PowerPoint, Outlook). Experience using monitoring tools, data analysis, and documentation practices.
Desired skills in addition to the competencies covered in the Competencies section	Experience in budget monitoring, procurement support, finance documentation, or resource management processes. Experience in monitoring and evaluation support, data collection, and results reporting. Experience working in multicultural environments and coordinating with multiple stakeholders. Prior experience with UNDP, UN agencies, or donor-funded programmes. Experience with UN policies and procedures. Experience with multi-partner coordination and administrative tasks.
Required Language(s)	Fluency in English and Arabic is required.

Equal opportunity

As an equal opportunity employer, UNDP values diversity as an expression of the multiplicity of nations and cultures where we operate and, as such, we encourage qualified applicants from all backgrounds to apply for roles in the organization. Our employment decisions are based on merit and suitability for the role, without discrimination.

UNDP is also committed to creating an inclusive workplace where all personnel are empowered to contribute to our mission, are valued, can thrive, and benefit from career opportunities that are open to all.

Sexual harassment, exploitation, and abuse of authority

UNDP does not tolerate harassment, sexual harassment, exploitation, discrimination and abuse of authority. All selected candidates, therefore, undergo relevant checks and are expected to adhere to the respective standards and principles.

Right to select multiple candidates

UNDP reserves the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.

Use of AI by candidates

Applicants are invited to read UNDP’s guidance for candidates on using AI responsibly in UNDP recruitment and selection

Scam alert

UNDP does not charge a fee at any stage of its recruitment process. For further information, please see www.undp.org/scam-alert.

Duties and Responsibilities

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